Redress Analytics

Redress Analytics

Birmingham/Hybrid

Contract until end of Sept 2025

£565.10 p/d Umbrella

If you’re looking for a career that will help you stand out, join HSBC Innovation Bank, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC Innovation Bank offers opportunities, support and rewards that will take you further. We are currently seeking an experienced individual to join this team in the role of Redress Analytics.

Why should you join HSBC and UK CMB Data & Analytics?

Founded in 1865, HSBC is one of the world’s largest banking and financial services organizations, serving more than 40 million customers through our global businesses. Our network covers 64 countries and territories in Europe, Asia, the Middle East and Africa, North America and Latin America.

What is UK CMB Data & Analytics?

UK Commercial Banking Data & Analytics supports HSBC’s business capabilities in trade and receivables financing, liquidity and cash management, capital financing and investment banking, payments, and credit and lending for corporate and institutional clients covering over 50 key global locations.

What is UK CMB Data & Analytics?

UK CMB Data & Analytics is building and transforming CMB Banking into a “data-driven” organisation that leads our competitors and inspires our employees. We are building a revolutionary data analytics ecosystem to generate business insights and provide great customer experience from well-managed and trusted data assets.

The aim of UK CMB Data & Analytics is to unlock the potential of data by employing innovative technologies, advanced analytics which - coupled with our deep expertise - we will renovate our products, services and assets and deliver our 2024 BoW commitments. We deliver effective and reusable data assets at pace, providing valuable insights on a scalable and self-service platform, which supports and encourages a data-driven culture, to create competitive advantage, enhance risk controls and enable growth.

Why work for UK CMB Data & Analytics?

To join UK CMB Data & Analytics means to work with talented individuals from across the globe and your opportunities are limitless. We continually strive to provide a faster, better service, to look across and beyond our teams to collaborate, innovate and learn from each other, and we’re not afraid to challenge or learn from our mistakes.

Our values and culture underpin who we are and what we do. They form an integral part of our selection and assessment of new joiners, and are also a key driver in the recognition, remuneration and training for all our employees.

Role Context:

• The Analyst role within CMB Redress analytics supports HBUK Redress and it is designed to provide quality analytics and insight, through supporting Redress projects in identifying customers who have been impacted by banking errors or product issues, calculating refunds due and supporting the fulfilment of redress activity.
• The role entails providing accurate analytics using large data sets, presenting insight to stakeholders at different levels of the organisation and partnering with the business to ensure robust redress activities can be planned and actioned.
• You will be using your collaboration skills and knowledge of the banking industry and commercial banking products to work across number of complex remediation programs that span across multiple products and will be required to mentor other colleagues within the analytics team.
• The role holder will also support with adoption of the appropriate tooling and technology to meet the needs of the Analytical goals and objectives of UK D&A ensuring the function has alignment with the overarching Analytics Roadmap and Strategy.

The job will involve most or all the following activities:

• Managing a range of high value and sensitive remediation projects from inception to delivery
• Development and maintenance of highly complex analysis to extract business information.
• Developing, maintaining and keeping robust high-quality documentation so as to drive team effectiveness and to ensure ability to respond to audits.
• Checking all analysis requests to ensure business units are making the best possible decision based on known information.
• Acting as the key business contact to specific projects and subject matter experts.
• Presenting analytical findings and recommendations to colleagues at different levels of the organisation.
• Taking the lead in developing, maintaining and improving high quality validated strategies, while leading projects.
• Supporting the Head of Redress by helping shape the analytics pipeline for the business area, contributing own ideas and deputising where appropriate.
• Acting pro-actively and making confident business suggestions.
• Providing mentoring to Analysts.
• Developing business awareness to support projects across multiple products.
• Support the team with the migration to new platform and adoption of appropriate tooling.

Skills & Requirements:

• Demonstrable coding experience required as essential – experience with SAS, SQL & Python
• Previous HSBC experience is required
• Strong Stakeholder management skills with the ability to explain complex technical solutions to audiences of different technical knowledge and understanding.
• Strong analytical reasoning
• Highly developed analytical skills to extract information from data and translate to business language & financial impacts.
• Ability to shape projects from inception and contribute own ideas.
• Ability to manage both own & team time effectively to ensure delivery of multiple projects.
• Ability to coach other analysts.
• Excellent oral & written communication with ability to influence, communicate analysis and recommendations to colleagues at different levels of the organization.
• Extra-ordinary attention to detail.
• Enthusiastic to learn different analytical capabilities
• Experienced in applying analytical techniques to data to produce explanatory or predictive results
• Working in an analytical role within financial services or an alternative data driven organisation within large analytical teams.
• Experience working in highly regulated environment such as redress or remediation program.
• A conscientious, can-do attitude
• Experience with tooling such as Python, Vertex AI, and BI Tools QlikSense, Looker, PowerBI

If you think you are up for the task and feel you meet the above criteria or interested to hear more information, please contact me on [email protected]

Please note, in the event of a high volume of applications for this role, we will not be able to respond to each individual applicant. Unfortunately, if you have not been contacted within 7 days then we will not be progressing with your application. Thank you for your understanding