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About Echobox:
We are a fast-growing, research-driven company building an artificial intelligence that helps online publishers overcome the challenges they face every day. Using novel AI, we are revolutionising the publishing industry and have a track record of building things that others have ruled out as impossible. Leading names from around the world rely on our product every day, including The Times, Le Monde, The Guardian, Vogue and many more.
Our team is our best asset. We work with extremely smart and talented individuals, who all enjoy a high degree of responsibility and independence in structuring their work.
Do you think you have what it takes to be part of Echobox? We'd love to hear from you.
About the Role:
We are looking for a Regional Director for Portugal & Brazil to lead our commercial efforts across both Sales and Customer Success. This dual-focus role gives you full ownership of the customer lifecycle—balancing new business acquisition with customer retention and upsell initiatives.
Key Responsibilities:
- Revenue Growth: Growing revenue through upselling, cross-selling, and renewals.
- Relationship Building: Establishing trust and building strong relationships with key stakeholders.
- Customer Advocacy: Representing the customer's interests and ensuring their needs are communicated effectively within the company.
- Strategic Planning: Collaborating with customers to understand their long-term goals and aligning our products to meet those goals.
- Contract Management: Handling contract negotiations, renewals, and any changes to the customer's subscription or service agreement.
- Customer Feedback: Gathering customer feedback and insights to drive product improvements.
Requirements:
- Fluent written and spoken English
- Native written and spoken Portuguese
- 5+ years of experience in a Sales or Customer Success role
- Experience managing and leading others in a professional environment
- A customer-focused mindset, putting customer experience first in every action you take
- Track record of using data and reporting to guide decision making
- The ability to translate complicated concepts to non-technical people, while maintaining the ability to speak to highly technical people
- Exceptional account management and customer service skills backed up with excellent written and verbal communication skills
- A natural problem solver who is able to dissect an issue and develop a plan to address this
Preferred Requirements:
- Experience working in a fast paced B2B SaaS organisation.
- Excellent organisational and analytical skills, with proven ability to take initiative and build strong, productive relationships.
- An interest in artificial intelligence and the future of the publishing industry.
