Regional Manager - South

Salary: £49,479 base salary per annum (plus £3,520 London Weighting if applicable)

Employment type: Permanent

Hours Per Week: 36 hours and 15 minutes

Contract Duration: Permanent

Location: Home based with regular travel across the southern regions of England. To ensure the requirements of the role can be achieved with a reasonable distance to travel, you will live in or around the areas that you will be covering.

We have an exciting opportunity to join Citizens Advice as a Regional Manager for our Witness Service across the South of England (covering all areas from the South West to the South East, including London), leading the delivery of vital support to witnesses and ensuring a high-quality, effective service.

About us

The Witness Service has over 260 staff and 3000 volunteers and offers free, independent, impartial and confidential support and information to 15,000 witnesses each month to give evidence in every criminal court in England and Wales.

Last year, Citizens Advice helped 2.6 million people face-to-face, by phone, email and webchat, and we received 25 million visits to our digital advice content. We solve 7 in 10 clients' problems, and 4 in 5 tell us that advice improved their lives.

We look for people to help us improve and transform our organisation. We can offer you the opportunity to make a genuine impact and create lasting change within an organisation that makes a difference in the lives of millions of people every year.

The Role

As a Regional Manager, you will lead the operational delivery of the Witness Service within your allocated region (covering all areas from the South West to the South East, including London) and drive service improvements, ensure quality and consistency, and contribute to the national business plan by developing and overseeing regional projects and activities.

As direct line manager of a team of Area Managers, you will promote a culture of collective management responsibility, continuous improvement and change to deliver against our business plan and funder requirements, whilst ensuring high quality support for witnesses.

In this role you will develop and maintain partnerships with key stakeholders, including HMCTS, PCCs, and Citizens Advice teams to enhance the witness experience. Strong leadership, strategic planning, and excellent communication skills will be essential for this.

Who we are looking for

We are looking for a dynamic and strategic leader with significant experience of managing front line service operations within a complex stakeholder landscape and large geographically dispersed teams. You will have strong people management skills and have a proven track record of building partnerships and influencing change. You should have experience managing budgets, driving service improvements, and ensuring compliance with policies and procedures.

The ideal candidate will be highly adaptable, able to manage multiple priorities, and committed to promoting equality, diversity, and inclusion in all aspects of their work.

To apply

The 'Apply' button will take you to our advert and you can submit your application from there.

Please prepare and submit an anonymous CV and anonymous cover letter that provides details and examples that evidence how you meet the following essential criteria:

• Proven ability in an operational management role with the ability to lead and motivate staff and volunteer teams across dispersed locations delivering high profile services.
• Ability to build relationships with staff at all levels and to manage change and deal with conflicting interests effectively and sensitively ensuring continuous service improvement.
• Proven ability to develop, implement, monitor and review service and change initiatives in a complex environment involving multiple stakeholders, with experience of using consultative/research activities.

This post is subject to enhanced vetting and barring check. Some roles may require a Counter Terrorist Check.

The National Citizens Advice Operates from offices in England and Wales, with 4 regional offices based in Cardiff, London, Birmingham and Leeds, therefore all successful applicants must be based within England or Wales.

Please be aware that Citizens Advice is not a sponsoring organisation. Therefore the successful applicant must already possess the right to work in the UK or be able to secure the right to work in the UK independently.

Equity, Diversity and Inclusion (EDI) is of strategic importance within the organisation and recognised as integral to all we do as a service.

Central to pursuing our EDI mission is building diverse and inclusive teams in which everyone has a sense of belonging. We believe inclusion is a social justice issue - a principle that underpins our all EDI work. To that end, we particularly welcome applications from people we would like to see better represented in our organisation and sector - people of colour, LGBTQ+ people and disabled people. We will offer an interview to disabled candidates who indicate they wish their application to be considered under our Disability Confident Interview Commitment where they meet our selection criteria in their application. Some of our roles attract a high volume of applications and in some circumstances where it is not practicable or appropriate, we may limit the number of interviews offered to disabled and non-disabled candidates. We will provide reasonable adjustments as needed. We follow the social model of disability.

We have been awarded the top charity in Third sectors' employer index, where it's recognised that Citizens Advice is an organization that not only prioritizes the people we serve but also values the wellbeing of its employees.

Please note, in the event of a high number of applications, we reserve the right to close the application early.