Regional Workplace Experience Manager (Hard Services)

Regional Workplace Experience Manager

Location: Birmingham

Hours of work: 40

Contract Type: Permanent

The Regional Workplace Experience Manager is responsible for overseeing and elevating the workplace experience across multiple sites within the client contract.

In this role, you will drive operational excellence by fostering a welcoming, engaging, and productive environment that aligns seamlessly with the client’s vision and ISS’s renowned standards of service delivery.

Job Description

Leading and inspiring workplace teams, you will implement strategic initiatives designed to enhance the overall experience for end users while maintaining operational efficiency.

Acting as a key liaison between stakeholders, you will ensure clear communication, collaboration, and a consistent approach to delivering exceptional workplace experiences.

This is an exciting opportunity to shape and develop dynamic workplace environments, championing innovation and continuous improvement while making a lasting impact on both client satisfaction and team performance.

Key Responsibilities

• Lead, motivate, and support workplace teams across the region to deliver outstanding service
• Foster a culture of collaboration, professionalism, and continuous improvement
• Conduct regular performance reviews, training, and development programs for the workplace teams
• Oversee the delivery of all workplace services, including reception, cleaning, maintenance, catering, and events, ensuring they meet service level agreements (SLAs) and key performance indicators (KPIs)
• Conduct regular site visits to monitor service standards, address issues, and engage with on-site teams
• Manage escalations and implement solutions to ensure seamless operations
• Partner with the client to understand their evolving needs and adapt services to enhance workplace experiences

Professional and Personal Competencies/Qualifications

• Proven experience in a senior workplace, facilities, or hospitality management role, preferably across multiple sites
• Strong leadership and team management skills, with a track record of building and motivating high-performing teams
• Excellent communication, relationship-building, and stakeholder management skills
• Proficiency in using workplace management systems and Microsoft Office Suite
• Understanding of health and safety regulations and sustainability practices
• Budget management experience and ability to analyse financial data effectively

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.