Remediation Specialist (18 Month FTC)

Doncaster, England, United Kingdom

4/4/2025

Overall Summary

At Close Brothers we look to recruit individuals from all different backgrounds and encourage you to apply even if you don’t tick every box. We celebrate diversity, promote inclusivity and are open to discuss flexible work options to help you balance your work and home life.

Join the Close Brothers Retail Team where you will be responsible for the robust implementation of our remediation strategies, customer treatments, and processes, ensuring that our operation is able to effectively and consistently deliver appropriate outcomes. Working as part of the Retail team our ideal team member will have previous experience in ensuring customers are dealt with efficiently and effectively, receiving consistent outcomes, regardless of the channel or team they are engaging with, with excellent Incident management skills.

Responsibilities

• Assess and input to remediation strategies which align to organisational goals and address customer harms.
• Understand the outcomes of regulatory, compliance and business reviews to determine potential impact on our delivery strategies and operational processes.
• Support the management of the end-to-end delivery of remediation projects internally and through third-party providers.
• Work with third party providers to ensure hand-offs and handovers are clearly understood and documented, enabling end-to-end management of the customer relationship.
• Deliver comprehensive processes and solutions that deliver for our customers.
• Ensure we embed Consumer Duty throughout our delivery activity
• Engage with Risk and Compliance colleagues, using their expertise to inform future delivery.
• Identify, assess, and manage risks, identifying controls to mitigate potential impact.
• Understand and Implement customer treatment and business rules.
• Translate customer treatments into robust operational processes.
  
  
  
  

WE WOULD LOVE TO HEAR FROM YOU IF YOU HAVE:

• Rectification/redress/remediation design & delivery experience within Financial Services.
• Third party management experience
• Knowledge of financial services regulatory agenda.
• Experience in designing best in class customer-driven processes and operational strategies.
• Experience in supporting complaints and/ or remediation operations teams.
• Strong stakeholder management (internally and externally).
• Control by design and risk mitigation strategies.
  
  
  
  

IT IS NOT ESSENTIAL BUT IT WOULD BE GREAT IF YOU HAVE:

• Agile methodology.
• Data infrastructure and associated risks knowledge.
• Knowledge of the Motor Finance industry.
  
  
  
  

We are an inclusive organisation and committed to ensuring our recruitment process is as accessible as possible to everyone. We will make adjustments for people who have a disability or long-term condition. If you need the job description or application form in an alternative format or would like to discuss the recruitment process with us, please email us at [email protected] or request a call back.

About Us

At Close Brothers we support employees to balance their work life priorities and in this role you will be able to enjoy a mixture of hybrid working.

Close Brothers is a leading UK merchant banking group providing lending, deposit taking and securities trading. We employ approximately 3,000 people, principally in the United Kingdom and Ireland. Close Brothers Group plc is listed on the London Stock Exchange and is a constituent of the FTSE 250.

To find out more about Close Brothers, please visit our careers page: https://www.closebrothers.com/careers

To find out more about life at Close Brothers:

https://www.closebrothers.com/life-close-brothers#374017299-899295541

To find out more about our benefits:

https://www.closebrothers.com/employee-benefits

To find out more about our commitment to creating an inclusive environment:

Our Responsibility - Diversity and inclusion ¦ Close Brothers Group