Remote Senior Director of Account Management

Company Overview: Concentrix is a global leader in customer experience solutions and technology, improving business performance for some of the world's best brands, including over 95 Global Fortune 500 clients and over 2000 clients worldwide. Our vision is to be the greatest customer engagement services company in the world, rich in diversity and talent - powered by creativity and technology.

Job Profile: Director, Account Executive

Overview: The Senior Account Director plays a key role with the Go-to-Market organization managing specific accounts on a day-to-day basis and is responsible for developing, nurturing and retaining client relationships.

Essential Functions/Key Responsibilities:

Sector Knowledge and Expertise:

- Demonstrates a clear understanding of client’s business, its objectives, strategy and industry where they operate. Supports the Portfolio Leader in the development of portfolio/sector strategy.

- Demonstrates a strong knowledge of BPO and Technical Services associated with their allocated accounts and industry sector.

- Leverages expertise and communication skills to speak at forums both internally and externally.

Account Management and Business Growth:

- Builds and maintains strong, long-term relationships with assigned clients. These relationships should reflect coverage of the client’s comprehensive buyer personas, including but not limited to the CIO, CMO, CTO and CXO ensuring a partnership charter with their team.

- Develops sustainable and profitable strategic account plan that addresses whitespace planning, cross-selling and up-selling opportunities and incorporates the full extent of Concentrix services. Ensures Financial KPIs (revenue, new business signings, gross margin) are met, maximizes the share of TAM (total addressable market) within client(s).

- Ensures clients fully benefit from Concentrix Technology offer (internal and Technology Partnerships). Aligns Concentrix Technology solutions with client’s business opportunities and strategy.

- Installs collaboratively the necessary account governance with the client and manages this governance framework in accordance with the account needs and contractual obligations.

Job Profile Sr. Director, Account Management Management Level Supervisory/Management - Director

Qualifications:

- Bachelor’s degree in business administration, Marketing, or a related field with 8+ years of experience.

- Proven experience in account management or client relationship management roles, preferably within the BPO or Technology services industry. - Strong communication and interpersonal skills with the ability to build and maintain client relationships. - Excellent problem-solving and conflict-resolution abilities.

- Ability to analyze data and use insights to inform account strategies.

- Proficiency in using CRM systems (e.g., Salesforce) and other relevant tools.

- Strong organizational and time management skills. - Ability to work collaboratively within a team environment.