Reports Administrator

Canterbury, England, United Kingdom

4/10/2025

About Us

Psicon is a specialist neurodevelopmental service working collaboratively with various NHS trusts to provide autism and ADHD assessments. We are an independent organisation, but most of our work is for the NHS, whom we are proud to support. Psicon is committed to offering the best psychological support and healthcare available. We take an innovative approach to the delivery of our services and ensure that they are of the highest standards in the industry.

About The Role

We are looking for a skilled administrator to join our Reports teams.

Principle duties and responsibilities will include but not limited to:

• Extracting assessment information and updating the patient record system.
• Ensuring clinicians have completed outcome, risk, and clinical summary notes.
• Moving patient through care pathway.
• Ensuring onwards referrals are actioned (or sat in correct care pathway stage).
• Escalating any issues to contract coordinator.
• Claim agreed number of patient reports per day to keep on top of key performance indicators (KPIs) and finalise the report process.
• Ensure clinicians send their dictations or typed reports following clinics as per KPI’s.
  
  

Person Specification

• Experience in Microsoft Office, clinical systems, and strong report formatting and proofreading abilities.
• Ability to manage multiple tasks, meet deadlines, and ensure compliance with standard operating procedures.
• Strong written and verbal communication skills; ability to liaise with clinicians and contract coordinators effectively.
• Ability to identify and escalate issues, ensure accuracy in reports, and proactively address challenges.
• Experience in KPI tracking, audits, compliance processes, and familiarity with clinical terminology and electronic patient record systems.
  
  

Working at Psicon

We value our employees as an integral part of our service delivery and believe in recruiting and investing in the best employees. We pride ourselves in providing our employees with the opportunities and resources to achieve their potential. We are keen to provide a vibrant, fun yet challenging working environment for our team who share in our core values of trust, integrity, commitment and kindness and work collaboratively to achieve our company goals of;

• The best possible customer service
• The most efficient and effective clinical work
• A thriving and engaged workforce
• A truly inclusive organisation.
  
  

Benefits Include

• Enhanced annual leave of 32 days a year (inclusive of bank holidays).
• Flexible annual leave scheme providing the ability to buy or sell back additional days.
• Well-being days.
• Pension scheme (with the option of enhancing via salary sacrifice).
• Cycle to work scheme.
• Birthday lie in.
• Free breakfast, including 'pastry Mondays'.
• Funded social events.
• Staff well-being bursary scheme.
  
  

Additional Information / Contacting Us

• For further information please email [email protected] or call the Psicon Recruitment Team on 01227 202155 for more information.
• Should you wish to discuss any reasonable adjustments or assistance you might need in the application or interview process, please contact our Recruitment Team and we will do our best to support you.
• Please note, Psicon operate a ‘safer recruitment’ policy and will require candidates to undergo full referencing (covering a 3-year period), an enhanced DBS check, provide evidence of up-to-date mandatory training, the right to live and work in the UK.