Residential Security Officer

London, England, United Kingdom

12/12/2024

Job Description

Shift Pattern: Day & Night (4 days on - 4 days off - 4 nights on)

Shift Time: 7am - 7pm & 7pm - 7am

Location: E16

Closest Station: Custom House or Pontoon Dock

Duties & Responsibilities

• Always maintain a safe environment for all people in the estate, including a constant Security presence.
• Meeting and Greeting all residents, guests and clients around the estate.
• Communicate with Concierge and assist with smooth running of the site.
• Ensure any unusual behaviour recorded is followed up, calling the police if necessary.
• Communicate with control regularly and ensure there is a quick response to any incident.
• To include building rounds & PES patrols of the site, in the daily tasks.
• Correct reporting of any Security / Health and Safety issues or incidents and archiving of all onsite records, including police liaison.
• Maintain a safe environment for all people in the estate at all times .
• Ensure that all requests & enquiries (both in person and by telephone) are dealt with efficiently in a timely and professional manner on every occasion.
• As part of the Estates Team – reviewing and maintaining policies, company rules and Ballymore quality standards.
• Liaise with the Deputy General Manager, Duty Manager and General Manager where necessary and follow all given instructions.
• Provide support and shift cover for Valet and Concierge functions when necessary.
• Provide a bespoke 5-star service to residents with tasks and individual requests dealt with in an efficient and timely manner.
• Reporting of any accidents within the accident report book. All serious incidents are to be escalated to both the General Manager & Duty Managers immediately.
• Maintain confidentiality at all times concerning residents and Ballymore business and its personnel.
• Give clear and precise up to date information during and at the end of the shift highlighting any event that has occurred, any forthcoming events together with a clear and precise hand over of any vehicles in the car park.
• Ensure that all firefighting apparatus is accounted for and maintained.
• Correct reporting of any cleaning or maintenance issues around the Estate.
• All emergencies, breaches of the lease, serious defects or any matter likely to be subject of formal complaints are reported to the GM.
• Liaise with Valet staff to inform of any vehicles that may need parking in the car park.
  
  

CCTV

• Ensure compliance with Data Protection Act.
• Monitor CCTV cameras pro-actively, to detect any security related incidents.
• Prepare evidence/download data images for authorised bodies, such as Police and Data Controller.
• Report any system faults in a timely manner.
• Only permit authorised personnel into FCC/Control Room, using log in/out form.
  
  

Concierge (When Covering This Role)

• Meeting and Greeting all residents, guests and clients.
• Aid Security of the estate by regular patrols of all internal and external areas and reporting of any suspect personnel or actions.
• Correct reporting of any incidents or complaints.
• Safekeeping of keys on behalf of residents and the estate.
• Recording at all times the signing in and out of keys.
• Report any accidents and record in the accident book as appropriate.
• Maintain confidentiality at all times concerning the residents and business of the Ballymore Properties and Personnel.
• Maintain a clean and tidy appearance of the Concierge office at all times and to carry out basic cleaning duties within this area as necessary.
• Ensure all relevant correspondence is forwarded without delay to the Manager’s office.
• Be able to give a clear and precise handover at the end of your shift, highlighting all events that happened and forthcoming events.
• Help to create a ‘can do, will do, with pleasure’ culture within all aspects of the Estates Team.
• Assist with extra shifts where the business needs are requested within a reasonable timeframe.
• Support where necessary with any other tasks or duties when assigned by the General Manager, Deputy General Manager and the Duty Managers.
  
  

Skills, Experience & Qualifications

• SIA Licence (Desirable)
• Previous experience in a similar Security position (Desirable)
• Good communication skills
• Patience and the ability to remain clam in stressful situations.
• Thinking and reasoning skills for dealing with emergencies.
• Ability to work well with others.
• Ballymore Operate as an Equal Opportunities Employer.