Resource Planning Analyst
Company
Location
Blackburn, England, United Kingdom
Posted At
2/6/2025
Advertise with us by contacting: [email protected]
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Description
Chubb Fire & Security have an exciting opportunity for a Resources Planning Analyst to join our Customer Excellence Contact Centre based in Blackburn (BB1 2PR), to analyse operational data to assist with resource allocation decisions, on a full time, permanent basis.
About Us, Our Culture & What We Can Offer You
Chubb Fire & Security have been protecting people and assets worldwide for more than 200 years. Providing essential and innovative security systems, equipment and services, from digital CCTV surveillance and intruder alarms to fire detection and suppression systems. Our customers range from local independent businesses to many of the FTSE 100 companies, and our Chubb family is extensive too, with a dynamic team of over 13,000 employees globally - Together we do great things!
Our commitment to our people is to continually develop and innovate so that we grow together as your career unfolds. As part of the global API Group, we join a family of organisations where leadership, and leadership development is our most powerful strategic advantage and the best way to invest in our people.
SALARY: £28,000 - £33,000 (DOE) per annum + Benefits
LOCATION: Hybrid with the first 6 months to be office based until fully trained
The main goal of this role is to collaborate with various departments to identify their resource needs and constraints within our busy Customer Excellence Contact Centre.
What We Would Like You To Bring
About Us, Our Culture & What We Can Offer You
Established over 200 years ago, Chubb Fire & Security are a global business driven by keeping people and the world safe. We provide essential systems, equipment and services, from digital CCTV surveillance and intruder alarms, to fire detection and suppression systems. Offering a full range of innovative products and services to a broad range of customers, from local independent business, to many of the FTSE 100 companies
We believe we offer a unique working culture, where you are as important to us as our customers, and we want you to feel that everyday. We are proud to offer extensive training to all of our new Advisors, fully supporting, and enabling you to thrive in your new role and beyond, with ongoing career development opportunities throughout your career journey with us.
#BR-CB
About Us, Our Culture & What We Can Offer You
Chubb Fire & Security have been protecting people and assets worldwide for more than 200 years. Providing essential and innovative security systems, equipment and services, from digital CCTV surveillance and intruder alarms to fire detection and suppression systems. Our customers range from local independent businesses to many of the FTSE 100 companies, and our Chubb family is extensive too, with a dynamic team of over 13,000 employees globally - Together we do great things!
Our commitment to our people is to continually develop and innovate so that we grow together as your career unfolds. As part of the global API Group, we join a family of organisations where leadership, and leadership development is our most powerful strategic advantage and the best way to invest in our people.
SALARY: £28,000 - £33,000 (DOE) per annum + Benefits
LOCATION: Hybrid with the first 6 months to be office based until fully trained
- 25 days holiday, plus bank holidays
- Free Onsite Parking
- Cycle to Work Scheme
- Employee Referral Scheme (£1000)
- Company Pension Scheme
- Life Assurance (4 x Basic Salary)
- Free Mortgage Advice
- Employee Scholarship Scheme
- A Central Benefits Platform offering a wide variety discounts
- Health & Wellbeing Resources
- Bravo Awards: Recognising outstanding contributions from all employees and encourage excellence
The main goal of this role is to collaborate with various departments to identify their resource needs and constraints within our busy Customer Excellence Contact Centre.
- Support transition to a WFM tool
- Analyse operational data to assist with resource allocation decisions
- Identify and analyse trends to forecast future resource needs
- Develop and implement resource allocation models and plans
- Collaborate with various departments to identify their resource needs and constraints
- Prepare and present reports on resource utilisation and future needs to management
- Monitor resource utilisation and adjust plans as necessary
- Identify and recommend process improvements to optimise resource utilisation
- Assist in budget planning by providing insights on resource needs and costs
- Ensure that resource allocation aligns with company objectives and strategic plans
- Works under general supervision to provide satisfactory and quality customer service
What We Would Like You To Bring
- Proven experience as a Resource Planning Analyst or similar role
- Strong analytical skills with the ability to collect, organise, analyse, and disseminate significant amounts of information with attention to detail and accuracy
- Excellent communication and collaboration skills to work effectively with different departments
- Proficiency in data analysis tools and software (i.e. Microsoft Excel)
About Us, Our Culture & What We Can Offer You
Established over 200 years ago, Chubb Fire & Security are a global business driven by keeping people and the world safe. We provide essential systems, equipment and services, from digital CCTV surveillance and intruder alarms, to fire detection and suppression systems. Offering a full range of innovative products and services to a broad range of customers, from local independent business, to many of the FTSE 100 companies
We believe we offer a unique working culture, where you are as important to us as our customers, and we want you to feel that everyday. We are proud to offer extensive training to all of our new Advisors, fully supporting, and enabling you to thrive in your new role and beyond, with ongoing career development opportunities throughout your career journey with us.
#BR-CB
Advertise with us by contacting: [email protected]
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