Response Co-ordinator
Location
Chelmsford, England, United Kingdom
Posted At
4/24/2025
Advertise with us by contacting: [email protected]
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Description
About The Role
Response Co-ordinator
Full time - 37 hours per week
up to 12 months fixed term contract/ secondment
Location – Hanningfield WTW, Chelmsford
Salary £34,769 - £43,461 (depending on experience) + 20% shift allowance
About The Role
Join our Regional Control Centre team at Hanningfield Treatment Works and play a crucial role in ensuring a steady supply of fresh, clean drinking water to our customers every day. As a Response Coordinator at Essex & Suffolk Water, you will be at the heart of our supply network, overseeing the flow of water and responding swiftly to any operational challenges.
Your role will involve monitoring and controlling the network to maintain seamless service, while also handling customer calls outside of normal business hours, producing reports, and escalating any issues to Field Technicians as needed. Working as part of a rotating shift, you’ll need a calm, methodical approach to problem-solving, ensuring that every situation is managed with efficiency and professionalism.
Strong communication and organisational skills will be essential, as you’ll be interacting with both internal teams and external customers, prioritising workloads to uphold excellent service standards. While previous knowledge of the Essex and Suffolk supply network would be beneficial, it is not essential. What matters most is your ability to work independently and thrive in a fast-paced environment.
If you're looking for a rewarding opportunity where you can make a real impact, we’d love to hear from you.
About You
Thriving under pressure and maintaining a methodical, professional approach is key to success in this role. As a Response Coordinator, you’ll have the ability to assess situations with clarity, prioritise tasks based on severity, impact, and cost to ensure the best possible outcomes. Your technical expertise will be crucial in understanding and navigating complex control systems, so you will have ability to communicate technical information effectively to colleagues and stakeholders alike.
Beyond technical skills, you’ll have exceptional customer service skills and whether you’re managing operational challenges or assisting customers out of hours, your ability to engage professionally and provide solutions will make a real difference.
About Us
Here at Northumbrian Water/Essex & Suffolk Water, we embrace and value Diversity, Inclusion and Equity, and encourage all colleagues to bring their most authentic self to work.
Our colleague network groups include our Rainbow Support Network (LGBTQIA+), REACH (Race, Ethnicity, and Cultural Heritage), WiSTEM (Women in STEM) and Thisability (disability and neurodiversity) networks. They provide a safe space for colleagues from diverse backgrounds, welcoming all colleagues regardless of their personal characteristics to participate in valuable conversation that improves our organisational awareness, understanding and inclusivity.
We encourage and welcome all applications, as we strive to be an equal opportunity employer, committed to having diverse communities represented within all our teams, structures, and organisation.
NWG are an inclusive employer who support the rehabilitation of offenders, we will not, however consider candidates who have certain unspent convictions to ensure our commitment to fostering a safe and secure working environment for all OR colleagues, suppliers, customers and third parties.
We’re aware that not everyone will have every skill listed in the job description, however if you have some of the skills listed, we'd encourage you to apply
NWG At a Glance:
Our purpose at NWG is caring for the essential needs of our communities and environment, now and for generations to come.
We do this by providing reliable and affordable water and wastewater services for our customers.
We make a positive difference by operating efficiently and investing prudently, to maintain a sustainable and resilient business.
Our vision is to be the national leader in the provision of sustainable water and wastewater services. To support us in achieving our vision, we have five core values which are the guiding principles, defining who we are, what we do and how we do it.
Our Benefits
We’re a Great Place to Work because of the amazing people who work for us, and to say thank you we offer a range of benefits to colleagues. Our ‘Tap Into’ benefits include:
Prospective employees and agency workers in defined safety and security critical roles will be required to undertake a drug and alcohol test after the job offer has been made. This will be prior to or within four weeks of their start date.
Prospective employees and agency workers who fail a pre-employment urine drug screen will have their sample analysed by the Company appointed laboratory as a matter of course. Failing a pre-employment drugs or alcohol test may lead to the job offer being revoke
Please note this role will require a DBS to be completed prior to employment
About Us
NWG (Northumbrian Water Group) provides water and sewerage services to 2.7 million people in the North East of England as Northumbrian Water, and water services to 1.5 million people in the South East of England as Essex & Suffolk Water.
We are proud to serve our customers and we're committed to delivering great service, putting our customers at the heart of everything we do.
Response Co-ordinator
Full time - 37 hours per week
up to 12 months fixed term contract/ secondment
Location – Hanningfield WTW, Chelmsford
Salary £34,769 - £43,461 (depending on experience) + 20% shift allowance
About The Role
Join our Regional Control Centre team at Hanningfield Treatment Works and play a crucial role in ensuring a steady supply of fresh, clean drinking water to our customers every day. As a Response Coordinator at Essex & Suffolk Water, you will be at the heart of our supply network, overseeing the flow of water and responding swiftly to any operational challenges.
Your role will involve monitoring and controlling the network to maintain seamless service, while also handling customer calls outside of normal business hours, producing reports, and escalating any issues to Field Technicians as needed. Working as part of a rotating shift, you’ll need a calm, methodical approach to problem-solving, ensuring that every situation is managed with efficiency and professionalism.
Strong communication and organisational skills will be essential, as you’ll be interacting with both internal teams and external customers, prioritising workloads to uphold excellent service standards. While previous knowledge of the Essex and Suffolk supply network would be beneficial, it is not essential. What matters most is your ability to work independently and thrive in a fast-paced environment.
If you're looking for a rewarding opportunity where you can make a real impact, we’d love to hear from you.
About You
Thriving under pressure and maintaining a methodical, professional approach is key to success in this role. As a Response Coordinator, you’ll have the ability to assess situations with clarity, prioritise tasks based on severity, impact, and cost to ensure the best possible outcomes. Your technical expertise will be crucial in understanding and navigating complex control systems, so you will have ability to communicate technical information effectively to colleagues and stakeholders alike.
Beyond technical skills, you’ll have exceptional customer service skills and whether you’re managing operational challenges or assisting customers out of hours, your ability to engage professionally and provide solutions will make a real difference.
About Us
Here at Northumbrian Water/Essex & Suffolk Water, we embrace and value Diversity, Inclusion and Equity, and encourage all colleagues to bring their most authentic self to work.
Our colleague network groups include our Rainbow Support Network (LGBTQIA+), REACH (Race, Ethnicity, and Cultural Heritage), WiSTEM (Women in STEM) and Thisability (disability and neurodiversity) networks. They provide a safe space for colleagues from diverse backgrounds, welcoming all colleagues regardless of their personal characteristics to participate in valuable conversation that improves our organisational awareness, understanding and inclusivity.
We encourage and welcome all applications, as we strive to be an equal opportunity employer, committed to having diverse communities represented within all our teams, structures, and organisation.
NWG are an inclusive employer who support the rehabilitation of offenders, we will not, however consider candidates who have certain unspent convictions to ensure our commitment to fostering a safe and secure working environment for all OR colleagues, suppliers, customers and third parties.
We’re aware that not everyone will have every skill listed in the job description, however if you have some of the skills listed, we'd encourage you to apply
NWG At a Glance:
Our purpose at NWG is caring for the essential needs of our communities and environment, now and for generations to come.
We do this by providing reliable and affordable water and wastewater services for our customers.
We make a positive difference by operating efficiently and investing prudently, to maintain a sustainable and resilient business.
Our vision is to be the national leader in the provision of sustainable water and wastewater services. To support us in achieving our vision, we have five core values which are the guiding principles, defining who we are, what we do and how we do it.
Our Benefits
We’re a Great Place to Work because of the amazing people who work for us, and to say thank you we offer a range of benefits to colleagues. Our ‘Tap Into’ benefits include:
- Generous holiday entitlement starting 23 days, plus bank holidays and additional time off on Christmas Eve and New Year’s Eve. There’s also the option to buy or sell holidays.
- Company pension scheme, where we’ll double match your contributions up to an employer contribution of 10%.
- Free access to local attractions.
- A fantastic discount scheme, with savings on days out, shopping, travel and more.
- Award winning ‘Living Well’ wellbeing support, including access to a digital GP service for you and your family members.
- Support with sustainable travel – through salary sacrifice cars and a cycle to work scheme.
- Financial wellbeing support – access our community savings scheme, financial education and low cost loans through Salary Finance. We also provide 4 x Life Assurance and an Income Protection Scheme.
- Support with your development – we offer a range of development opportunities, can support you through an interest free qualification loan and we’ll even pay for any relevant professional body subscription.
Prospective employees and agency workers in defined safety and security critical roles will be required to undertake a drug and alcohol test after the job offer has been made. This will be prior to or within four weeks of their start date.
Prospective employees and agency workers who fail a pre-employment urine drug screen will have their sample analysed by the Company appointed laboratory as a matter of course. Failing a pre-employment drugs or alcohol test may lead to the job offer being revoke
Please note this role will require a DBS to be completed prior to employment
About Us
NWG (Northumbrian Water Group) provides water and sewerage services to 2.7 million people in the North East of England as Northumbrian Water, and water services to 1.5 million people in the South East of England as Essex & Suffolk Water.
We are proud to serve our customers and we're committed to delivering great service, putting our customers at the heart of everything we do.
Advertise with us by contacting: [email protected]
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