Results Resolution Process Leader - Scripts
Company
Location
Rotherham, England, United Kingdom
Posted At
9/25/2024
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Please contact: hello@huntukvisasponsors.com
Please contact: hello@huntukvisasponsors.com
Description
Business Area Overview
The Qualifications Processing (QP) directorate consists of several areas, which work together to deliver General and Vocational Qualification operations throughout the year. The Results Resolution team supports the delivery of accurate results to every candidate in each examination session.
About The Role
Reporting to the Delivery Manager, this role ensures the effective processing of the Script process during exam series. Working to tight immovable deadlines to ensure all scripts have been received into the scanning facility in Hellaby. This role covers the GQ and VQ qualification suites. This role is based in our office in Hellaby, Rotherham.
Key Accountabilities
To provide a customer focused service, ensuring both written and verbal communication is clear and concise, and that all communicated information is accurate
To interpret and utilise management information and make informed decisions from it, and escalate as appropriate
Ensuring candidate scripts have been chased and received, all queries relating to scripts such as script searches are completed within agreed service levels
Leading processing activities
During peak processing periods lead a team of seasonal staff
To deliver daily/weekly/monthly team briefs
To gather information to support the resolution of complaints and queries as directed by line manager
Work In Other Areas Of The Business As Required
Key Challenges
Due to the nature of the examination process, the volume of work varies throughout the year.
Working to tight, and immoveable, deadlines
Attention to detail and careful analysis
Flexibility of working patterns during peak periods
Reacting positively to change
Adapting to the challenges
Adapting to multiple/ different IT systems
Supporting various stakeholders from different teams
Simultaneously managing multiple high priority tasks
Your Reward & Benefits
We’ll expect a lot, and we know you’ll do great work, so we give a lot back with some of the best benefits in the business. We know that one size doesn’t fit all, so our workplace programmes meet the different needs of our diverse teams and their families too. There is a range of options, too many to list here, but when you join our Pearson family you can look forward to:
A starting holiday of 25 days plus UK public holidays and you’ll earn 1 additional day’s holiday per year you work with us.
A generous pension scheme where we match and double what you contribute.
Maternity, paternity, and family care leave as well as flexible work policies.
Stock/share purchase options.
Healthcare and dental plans, and an employee wellbeing assistance programme for you and your family to help balance work, family, and personal life.
Cycle to work program, gym membership concessions in selected office locations, along with retail and leisure discounts.
What To Expect From Pearson
Did you know Pearson is one of the 10 most innovative education companies of 2022?
At Pearson, we add life to a lifetime of learning so everyone can realize the life they imagine. We do this by creating vibrant and enriching learning experiences designed for real-life impact. We are on a journey to be 100 percent digital to meet the changing needs of the global population by developing a new strategy with ambitious targets. To deliver on our strategic vision, we have five business divisions that are the foundation for the long-term growth of the company: Assessment & Qualifications, Virtual Learning, English Language Learning, Workforce Skills and Higher Education. Alongside these, we have our corporate divisions: Digital & Technology, Finance, Global Corporate Marketing & Communications, Human Resources, Legal, Strategy and Direct to Consumer. Learn more at We are Pearson.
We value the power of an inclusive culture and also a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to building a workplace where talent can learn, grow and thrive.
Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We want a team that represents a variety of backgrounds, perspectives and skills. The more inclusive we are, the better our work will be. All employment decisions are based on qualifications, merit and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We strive for a workforce that reflects the diversity of our communities.
To learn more about Pearson’s commitment to a diverse and inclusive workforce, navigate to: Diversity, Equity & Inclusion at Pearson.
If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.
Note that the information you provide will stay confidential and will be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.
Job: PRODUCTION/OPERATIONS
Organization: Assessment & Qualifications
Schedule: FULL\_TIME
Workplace Type
Req ID: 16571
The Qualifications Processing (QP) directorate consists of several areas, which work together to deliver General and Vocational Qualification operations throughout the year. The Results Resolution team supports the delivery of accurate results to every candidate in each examination session.
About The Role
Reporting to the Delivery Manager, this role ensures the effective processing of the Script process during exam series. Working to tight immovable deadlines to ensure all scripts have been received into the scanning facility in Hellaby. This role covers the GQ and VQ qualification suites. This role is based in our office in Hellaby, Rotherham.
Key Accountabilities
To provide a customer focused service, ensuring both written and verbal communication is clear and concise, and that all communicated information is accurate
To interpret and utilise management information and make informed decisions from it, and escalate as appropriate
Ensuring candidate scripts have been chased and received, all queries relating to scripts such as script searches are completed within agreed service levels
Leading processing activities
During peak processing periods lead a team of seasonal staff
To deliver daily/weekly/monthly team briefs
To gather information to support the resolution of complaints and queries as directed by line manager
Work In Other Areas Of The Business As Required
Key Challenges
Due to the nature of the examination process, the volume of work varies throughout the year.
Working to tight, and immoveable, deadlines
Attention to detail and careful analysis
Flexibility of working patterns during peak periods
Reacting positively to change
Adapting to the challenges
Adapting to multiple/ different IT systems
Supporting various stakeholders from different teams
Simultaneously managing multiple high priority tasks
Your Reward & Benefits
We’ll expect a lot, and we know you’ll do great work, so we give a lot back with some of the best benefits in the business. We know that one size doesn’t fit all, so our workplace programmes meet the different needs of our diverse teams and their families too. There is a range of options, too many to list here, but when you join our Pearson family you can look forward to:
A starting holiday of 25 days plus UK public holidays and you’ll earn 1 additional day’s holiday per year you work with us.
A generous pension scheme where we match and double what you contribute.
Maternity, paternity, and family care leave as well as flexible work policies.
Stock/share purchase options.
Healthcare and dental plans, and an employee wellbeing assistance programme for you and your family to help balance work, family, and personal life.
Cycle to work program, gym membership concessions in selected office locations, along with retail and leisure discounts.
What To Expect From Pearson
Did you know Pearson is one of the 10 most innovative education companies of 2022?
At Pearson, we add life to a lifetime of learning so everyone can realize the life they imagine. We do this by creating vibrant and enriching learning experiences designed for real-life impact. We are on a journey to be 100 percent digital to meet the changing needs of the global population by developing a new strategy with ambitious targets. To deliver on our strategic vision, we have five business divisions that are the foundation for the long-term growth of the company: Assessment & Qualifications, Virtual Learning, English Language Learning, Workforce Skills and Higher Education. Alongside these, we have our corporate divisions: Digital & Technology, Finance, Global Corporate Marketing & Communications, Human Resources, Legal, Strategy and Direct to Consumer. Learn more at We are Pearson.
We value the power of an inclusive culture and also a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to building a workplace where talent can learn, grow and thrive.
Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We want a team that represents a variety of backgrounds, perspectives and skills. The more inclusive we are, the better our work will be. All employment decisions are based on qualifications, merit and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We strive for a workforce that reflects the diversity of our communities.
To learn more about Pearson’s commitment to a diverse and inclusive workforce, navigate to: Diversity, Equity & Inclusion at Pearson.
If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.
Note that the information you provide will stay confidential and will be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.
Job: PRODUCTION/OPERATIONS
Organization: Assessment & Qualifications
Schedule: FULL\_TIME
Workplace Type
Req ID: 16571
Advertise with us.
Please contact: hello@huntukvisasponsors.com
Please contact: hello@huntukvisasponsors.com
Hunt UK Visa Sponsors
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