Retail and Ticketing Matchday Staff

London, England, United Kingdom

1/27/2025

Who Are We

Surrey County Cricket Club is committed to making sure cricket is a game for everyone. We believe that cricket should be based on the concepts of fair play, teamwork, and meritocracy and we know that there is work to do to make cricket truly accessible. We are looking for people to join us on the journey of handing cricket over to future generations as the most inclusive and diverse sport in the world.

The Position

Provide an efficient, courteous and personable service to all our customers or visitors to the Club during match days. Selling tickets, membership and retail products using both manual and computerised systems.

Requirements

What you’ll do

• selling tickets to the public on match days
• selling merchandise to public on match days
• provide all guests with a positive first impression of the Club by offering superior, individualised service
• deal with all ticket, membership or retail enquiries, in person and possibly via email
• keep the matchday stores well stock and presentable.
• accurately operate the Secutix system to sell tickets/membership and other products; such as restaurant bookings and ground tours.
• deal with general email enquiries and forwarding them to the appropriate personnel
• non matchday work, such as stock deliveries and store setup
• print and process tickets as required by the Club
• process and compile all membership packs as required
• up sell other products and services
• carry out other duties and responsibilities of a similar nature to those described above, which may be allocated from time to time.
  
  

The Person

The successful candidate will have the following experience / skills / qualities:

Essential

• excellent verbal and written communication skills
• great team player
• ability to work to strict pressured deadlines
• motivated by a passion for quality and great service delivery
• a “can-do” attitude
• to be an excellent ambassador for the Kia Oval.
  
  

Desirable

• Venue knowledge
  
  

Benefits

£13.85 per hour, excluding holiday pay

To Apply

Please apply with a curriculum vitae and cover letter outlining why you are suitable for this role.

Closing date for applications is 5pm on Monday 31st March 2025

At Surrey County Cricket Club, we really understand the importance of different voices, experiences, perspectives and backgrounds within all workforces. Our workforce is no different and we strongly encourage applications from members of minority groups and all sections of the community.

If you think you might have these skills but are not 100% sure, please do still apply and let us decide. We know that people often rule themselves out of interesting opportunities assuming that others will be more successful but please don’t be that person. We want to hear from the widest cross-section of the community.

Surrey County Cricket Club is committed to safeguarding and protecting the children, young people and adults at risk that we work with. As such, all posts are subject to a process of vetting, including the disclosure of criminal records if required and the seeking of references. We ensure that we have a range of policies and procedures in place which promote safeguarding and safer working practice across our organisation