Retail Operations Communications Specialist

London, England, United Kingdom

11/28/2024

Competitive salary; hybrid working (3 days in our Marylebone office, 2 from home)

We are seeking a talented and motivated professional to play a pivotal role in our retail communications efforts, ensuring our stores run seamlessly while fostering a culture of engagement and collaboration. In this vital role, you’ll design and implement impactful communication strategies that keep our store teams informed, inspired, and connected to our mission. If you’re passionate about creating engaging messages that drive team success, this is your opportunity to make a difference on a big stage!

In the UK, we are very proud to have recently been recognised in the Sunday Times ‘Best Places to Work 2023’, one of only 11 in the ‘very large’ employers category.

The role

We’re seeking a detail-oriented communications expert to lead the delivery of clear, impactful messaging to our retail stores. As the gatekeeper of internal communications, you’ll craft newsletters, updates, and launch packs, while coordinating activities aligned with the retail calendar and driving team engagement through innovative initiatives. You’ll also manage the internal communications platform, ensuring consistency across channels.

About Pandora

The largest jewellery company in the world, we give a voice to millions of people’s loves every day. We sell three pieces of our hand-crafted jewellery every second and have the largest network in the industry, with almost 7,000 points of sale around the globe and a strong online business.

We pursue sustainability In everything we do and have set ambitious and measurable targets across every touchpoint of our business, from sourcing through to the materials we use and the marketing of our products.

Our people

Our global workforce is made up of over 33,000 passionate people who, in 2023, helped Pandora record the highest earnings to date, led by a refreshed long-term growth strategy. The pace of our progress has created an energising, ambitious culture where we are empowered to be ourselves and equipped to deliver our very best.

As we continue to grow, we also continue to invest in our talent. We’re looking for people who share our values and can help us bring our ambitions to life.

Role

What to expect from the role

• Deliver clear, impactful store communications, including newsletters, updates, and launch packs
• Coordinate key activities aligned with the retail calendar and leadership calls
• Develop frameworks to streamline store tasks and drive efficiency
• Plan engagement initiatives to boost team morale and collaboration
• Manage the internal communications platform and cross-channel event coordination
• Partner with global and local teams to align strategies and drive innovation
• Support business goals with insights and continuous improvement initiatives
• Collaborate across departments to ensure consistent, effective messaging
• Handle store queries and maintain feedback loops to refine communication strategies
  
  
  

Ideal candidates will have

• Good level of experience in retail operations communications, with a customer-first mindset.
• Positive, adaptable, and thrives in fast-paced, dynamic environments.
• Strong team player with excellent relationship-building and cross-functional collaboration skills.
• Exceptional written, verbal, and interpersonal communication abilities.
• Analytical and detail-oriented, with a talent for simplifying complex processes and identifying root causes.
• Highly organized, logical, and skilled in planning.
• Commercially minded, resourceful, and proactive in contributing ideas.
• Passionate about staying informed on retail market trends.
  
  
  

What can we offer you?

Our commitment to unforgettable career progression is just the start. We offer a competitive rewards package that is second to none.

Our generous benefits package includes:

• A competitive salary with regular salary reviews
• Generous bonus scheme
• Private healthcare
• Choice of lunch on us, delivered to you whenever you are in the office with JustEat!
• Early finish Fridays (weekends with Pandora start every Friday at 3pm!)
• Hybrid working with Tuesdays, Wednesdays and Thursdays being office days and Mondays and Fridays WFH.
• 55% employee discount
• 25 days annual leave (plus bank holidays)
• Buy/sell holiday options
• Celebrate your birthday with a day off to celebrate!
• Pandora Perks: access our exclusive online platform provided by Reward Gateway, where you’ll have access to: Discounts on retail brands, cinema tickets, holidays, gym memberships and more
• Wellness Hub: videos to help you lead a healthy lifestyle
• Employee Assistance Programme: a completely confidential, free, counselling phone line open 24/7, all year round
• Recognition programme: celebrate and share achievements with the wider business
• At Pandora we love a party! Especially at Christmas, when you will receive an extra special gift
  
  
  

If you are looking for a new challenge, come and craft the incredible with us!

Please understand that due to the large number of applications, we regret that only online applications can be considered. Please click apply to submit your application.

Pandora’s recruitment procedures are designed to be transparent and clear for all candidates. This helps us ensure that applicants are provided with a fair and equal opportunity to demonstrate their competencies and skills by removing blocking factors, possible biases, and risks of discrimination. We encourage everyone applying to our vacancies to refrain from adding identity-related elements such as a photo, marital status and age.

• If you require reasonable adjustments in place during your interview(s), please make us aware as soon as possible