Retirement Income Platform Analyst

Retirement Income Platform Analyst

Reigate – Hybrid (min 50% office based)

We have an exciting opportunity for brand new Platform Analyst to join our growing Retail Investment Solutions team, to provide support in the ongoing management, performance and integration of Retail investment solutions on platform for our customers and advisor.

This role would ideally suit someone currently working as a retail investment platform Business Analyst, looking to expand their knowledge

Reporting into the Head of Retail Investment Solutions, you will understand the operating model that’s support an end to end platform and identify areas of improvement within the advisor journey and overall advisor experience

Key Responsibilities:

• Collaborate with IT teams to define and present business requirements and value statements.
• Create test plans for the new technology enhancements and support cross party testing activities with new partners.
• Be the go to person to respond to new and existing business enquiries from our technology partners
• Review and propose improvements to proposition documents, such as quote documents, propositional documents and partner collateral.
• Contribute to updates of user guides, training manuals and process flows.
• Consider feedback from the distribution team and recommend options to address issues. Gather and analyse data needed for governance and performance reviews with partners.
• Raise service desk incidents and manage resolution with developers and our technology partners manage the resolution of errors and outages.
• Maintain logs to describe root cause of outages and assess impacts on contractual and partner commitments

Skills and Experience:

• Experience within the UK retirement industry along with an in depth knowledge of the retirement income solutions.
• Experience within a product management function
• Excellent analysis and problem resolution skills
• A confident communicator with internal and external stakeholders to explain business rationale for our operating model.
• An understanding of the positioning of Group products in the UK Retirement Market
• An understanding of adviser technology, such as platforms, cashflow planning and back office systems.
• Excellent verbal, written communication and interpersonal skills, with the ability to present concepts in a clear and concise manner
• Ability to identify, mitigate and manage operational risk

Company Benefits:

• A Competitive Salary, Pension Scheme and Life Assurance
• Along with 25 Days Annual Leave plus an Additional Day on us for your Birthday
• Private Medical Cover and Income Protection, just in case
• A generous and highly achievable bonus scheme – paid annually based on individual and company performance against targets
• Opportunity to progress within your career both in-role and within the company
• FREE access to the Headspace App, a 24/7 Employee Assistance Helpline and Trained Physical & Mental Health First Aiders (On-Site)
• A variety of Employee Funded Benefits available to you via our Online Benefits Portal
• Plus, several additional purchase options available for you and your loved ones