Reward and Benefits Administrator

ROLE OVERVIEW //

We are recruiting for a full-time Administrator to join the Reward, Benefits and Wellbeing team, within HR.

The HR department comprises the following teams – HR Advisory, Early Careers Development, Early Careers Recruitment, Recruitment, Diversity and Inclusion, HR Systems and MI, Global Mobility, and Reward, Benefits and Wellbeing.

KEY RESPONSIBILITIES //

The key responsibilities of this role are set out below and there may be others which are not listed. You may be required on occasion to work outside our normal working hours of 9:30am to 5:30pm.

• Provide required administrative support to the Reward and Benefits Adviser, Reward and Wellbeing Manager and Head of Reward.
• Responsible for the Benefits inbox, day-to-day benefits enquiries and ensuring any escalations are passed to the Reward and Benefits Adviser.
• Responsible for monitoring and managing recognition benefits e.g. ensuring long service awards and gifts are captured and processed in a timely manner.
• Responsible for managing regular benefit management tasks e.g. portal uploads and data cleansing.
• Responsible for ensuring the administration manual is accurate and up to date.
• Responsible for processing all invoices in relation to Reward, Benefits and Wellbeing.
• Responsible for arranging/managing International Private Medical Insurance for overseas secondees and ensuring that the records are accurate, and the necessary information is provided to support Global Mobility with visa applications.
• Assist with the annual benefit renewals for the retired population.
• Assist the Reward and Benefits Adviser with the fortnightly, in-person benefits induction when required.
• Assist the team with escalations around policy or process exceptions, vendor performance issues and complaints.
• Assist with preparing reports as requested by the team e.g. monthly payroll reporting, benefits usage, import files and reconciliations.
• Assist Reward and Benefits Adviser with setting up ad-hoc events as required e.g. supplier meetings, benefit fairs, and webinars.
• Maintain the integrity of the data held on the systems in accordance with the firm’s data management policy.
• Attend and contribute to team meetings, diary management and room bookings as required.
• Build up a strong rapport across the HR teams and liaise with the relevant team when needed.

CANDIDATE PROFILE //

Candidates for this position must have:

• Intermediate level knowledge of Microsoft Office Packages (in particular Word, Excel and PowerPoint). This role will demand extensive use of these packages and will also require excellent administrative skills
• Ability to communicate effectively (written, spoken and presentational), work well within a team, and maintain a high level of customer service
• Excellent attention to detail and good use of grammar
• Proven ability to deal with confidential matters with discretion
• A willingness to share information and contribute ideas and suggestions as necessary
• Confident, proactive individual prepared to take a hands-on approach to managing a busy workload using their own initiative
• Excellent organisational skills, with the ability to multi-task, keep calm under pressure and work to tight deadlines
• Active listening skills and demonstrates professionalism in all dealings
• Comfortable accepting instructions and guidance from all levels
• Experience of working in a diverse team whilst fostering an inclusive team culture

We welcome applications irrespective of race, colour, ethnic or national origin, disability, sex, gender identity, sexual orientation, age, religion, belief or marital status.