Risk & Compliance Manager

We are seeking a highly skilled Risk and Compliance Manager to join our team. This role will be integral in supporting, enhancing, and maintaining Shieldpay’s risk management and compliance framework. You will partner with business units to ensure that the company remains compliant with all relevant regulations, while effectively managing and mitigating risk across the organisation. The ideal candidate will have a deep understanding of financial services, payments, and the regulatory landscape, particularly within the EU and UK.

What you’ll be doing

Risk & Control Management:

• Support and enhance the firm’s risk management framework, including facilitating risk and control self-assessments across the organisation.
• Work with stakeholders to identify and assess risks, implement mitigation strategies, and manage control testing and reporting.
• Assist in defining and articulating the company’s risk appetite, and provide the necessary tools and support to ensure we remain within defined risk boundaries.

Regulatory Compliance:

• Drive initiatives to ensure full compliance with all applicable regulatory and statutory requirements, particularly in the fintech and payments space.
• Ensure that an effective compliance framework is embedded across the firm, meeting all legal and regulatory obligations.
• Stay up-to-date with new regulations and ensure timely implementation across the business.

Operational Resilience & Impact Tolerance:

• Play a key role in our Operational Resilience strategy by ensuring that Shieldpay remains within defined impact tolerances for Important Business Services, ensuring our customers are not subject to intolerable harm.

Reporting & Analytics:

• Prepare reports for management that measure risk profiles and highlight key risks, themes, and trends.
• Ensure all risks, issues, and actions taken are reported clearly and concisely, enabling appropriate action from stakeholders.
• Leverage data analysis to inform decision-making and provide insights on risk management and compliance performance.

Stakeholder Engagement & Communication:

• Collaborate with cross-functional teams to develop and improve risk and compliance processes that are practical, efficient, and aligned with the firm’s objectives.
• Communicate complex regulatory and risk-related information clearly to stakeholders at all levels of the firm, ensuring shared understanding and commitment to compliance.

Training & Awareness:

• Lead the firm’s regulatory compliance training framework, ensuring employees are well-informed of compliance requirements and best practices.
• Drive the delivery of compliance initiatives, working across teams to prioritize and ensure the successful implementation of plans.

Customer Outcomes & Product Development:

• Ensure the firm delivers positive customer outcomes by partnering with product teams to implement best practices and industry-leading standards.
• Monitor the regulatory environment for evolving trends and advise product teams on compliance considerations for new products and features.

What we're looking for in you

• Minimum of 5 years’ experience in risk and compliance roles, preferably within regulated financial institutions, e-commerce, or fintech companies.
• Solid understanding of the EU and UK regulatory framework, particularly Payment Services, Electronic Money Institutions, and Cards.
• Demonstrable experience in managing high-volume, diverse tasks while meeting tight deadlines.
• Strong advisory experience on regulatory and compliance matters
• Strong analytical and data-driven decision-making skills.
• Ability to manage change in a fast-growing, dynamic business environment.
• Excellent communication and stakeholder management skills, with the ability to engage and influence at all levels of the organisation.
• Highly detail-oriented with excellent writing and visual communication skills.
• A proactive, results-focused individual who takes the initiative and continuously strives for excellence.
• Passion for fintech and payment products, with a keen interest in staying up-to-date on industry trends and emerging regulatory changes.
• Strong desire and ability to learn new skills and adapt to evolving business needs.

Our Promise: Shieldpay is an equal opportunities employer. For Shieldpay building a fair and transparent workforce begins with the recruitment process that does not discriminate on the grounds of gender, sexual orientation, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age. We offer flexible working options, such as flexible hours and hybrid work, to support our employees' work-life balance