Risk & Control Support Manager

Business Unit: Chief Operating Office, Customer Services

💰: £39,200- £49,000 per annum DOE + red-hot benefits 🎁🔥

Don’t settle for dull. Live a life more Virgin.

Our Team❤️

Within this fast-paced area of the business – Customer Services, we are passionate about installing sustainable disciplines so that things are done in a controlled manner and risk is minimized. This directly helps ensure safe delivery that protects our customers and colleagues.

The Risk & Control Manager role is key in supporting the oversight and analysis of critical processes within the function. You'll specifically support Risk, Controls & Governance offering the opportunity to work closely with multiple business units, enabling the role holder to enhance their personal profile within the COO Customer Services function.

What you’ll be doing😎

• Responsible for contributing to the effective management of the control environment across all areas of the Customer Services function ensuring that control frameworks are being implemented and managed efficiently.

• Responsible for supporting the business to monitor and addresses any operational control weaknesses arising within Customer Services.

• Providing counsel to risk & control representatives on their analysis of the risk profile across their function and its appropriate escalation to COO.

• Support the provision of advice and guidance materials (sourced from multiple contributors (e.g., 2LOD risk or 3LOD Internal Audit) to front line teams.

• Support Customer Services in the translation of Risk methodologies and frameworks (e.g., Risk Management Framework, Policy Management Framework and associated Policy Standards/Controls).

• Responsible for raising capability (knowledge, skills and competence) of ‘1A risk & control’ functional colleagues through coaching and development activities. The role holder will maintain relationships within Customer Services and escalate risks and issues which are not managed within agreed tolerances, typically working in partnership with their people leader (Senior Manager Operational Risk & Data Governance).

We need you to have🌟

• Financial Services (FS) risk or audit professional with previous experience in a related role at similar level

• Demonstrable success in building effective working relationships with a variety of stakeholders at function or divisional level

• Proven business acumen with strong knowledge of Financial Services and FS risk profiling

• Good understanding of risk and control frameworks and risk management principles

• Understanding of the Bank’s risk management Policy Standards, risk frameworks and methodologies

• Training and knowledge gained in facilitation and influencing techniques

It’s a bonus if you have but not essential🧁

• Recognised risk or audit qualification(s) (e.g., Institute of Risk Management).

Red Hot Rewards🎁

• Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time)​ plus the option to buy more.
• Up to five extra paid well-being days per year​.
• 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt.
• Market-leading pension.
• Free private medical cover, income protection and life assurance.
• Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness.

And there's no waiting around, you'll enjoy these benefits from day one.

Feeling insatiably curious about this role? If we’re lucky to receive a lot of interest, we may close the advert early and would hate you to miss out.

We're all about helping you Live a Life More Virgin, so happy to talk flexible working with you🤝.

🕕Applications Close: 20 Dec 2024 (11.55pm GMT)