Road Logistics Cross Border Specialist

Derby, England, United Kingdom

12/6/2024

Join our dynamic team as a UK Paid Freight Coordinator!

Your Role

In this role, you will monitor and manage the flow of freight at overseas stations, ensuring seamless operations and exceptional customer service. You will build strong relationships with key stakeholders and overseas stations to minimize issues and drive improvements. You'll also work towards achieving key performance indicators (KPIs) while addressing operational challenges. A strong understanding of road freight operations will be essential to support industry-related inquiries and requirements. This is a fantastic opportunity to make a significant impact in a fast-paced and rewarding environment!

Your Responsibilities

• Supporting the onboarding of new customers – including supporting with SOP generation and work instructions where necessary
• Meeting KPI deadlines, daily and monthly
• Working to reduce number of escalations and operational failures
• Performing Key Account analysis
• Build relationships with the sales team – FAMs, FOKs, and CSS’s within UK Network
• Build relationships with overseas stations
• Support Sales Team with onboarding
• Collaborate with other UK departments, i.e International Haulage, planning and customs
• Action new failures with SLA’s
  
  

Your Skills And Experiences

• Excellent Customer Service Skills.
• Basic knowledge of current Customs Procedures.
• Customs documentation requirements.
• Excellent Organisational and time Management skills.
• Ability to work well as a team member.
• Competent in Word & Excel.
• Experience in working with Customers both internally and externally.
• Understanding of KN systems and SOPs.
• Understanding of i-Com
• Behaviours to be in line with KN behaviours.
• Understanding of basic UK and EU customs processes
  
  

Good Reasons to Join

As well as our competitive pay rates and superb training opportunities, we also offer a great working environment. You will be respected and valued if you work for us and have genuine opportunities to progress and develop. * 26 days holidays plus bank holidays * 2 volunteering days per year * 3 x Life Assurance Option if you join the KN Route2 pension scheme * A tailored personal development and training programme. * Trusted and empowered to deliver and be your best. Enhanced Maternity/Paternity Leave * Childcare Vouchers * Cycle to work scheme * Discount on high street stores and local supermarkets (Tesco, Asda, Sainsburys & more) * Refer a friend scheme As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation.