Sales Analyst

At Eakin Healthcare we put our patient at the heart of everything we do.

Fifty years ago, it all started with one man’s mission: pharmacist, Tom George Eakin. He saw his patients struggling with leaking urostomy pouches and decided enough was enough. He got to work and formulated what would become the game-changing, eakin Cohesive® seal.

Fast forward to today, and we’re still keeping it in the family. We’ve grown a lot since then, both organically and through acquisitions. We now have a team of over 700 colleagues across three manufacturing sites and 12 sales and distribution centres. We’re making a difference in three therapeutic areas:

• Ostomy
• Respiratory
• Surgical

We’re proud to export our innovative products to over 60 countries through a network of 40 distributors plus our own offices in Japan, The Netherlands, France, Germany, Belgium and Luxemburg.

We’re good at what we do – come and join us and you can benefit from:

• Blended Working
• Bonus
• 25 days holiday plus bank holidays (rising to 28)
• Option to buy holiday days
• Wellbeing Programme
• Health Cash Plan
• Pension
• Life Assurance
• Enhanced Maternity/Paternity
• Cycle to Work Scheme
• Referral Scheme
• Long Service Awards
• Free Parking

*Please note, you must be eligible to live and work in the UK on a permanent basis. without the requirement to be sponsored by Eakin Healthcare.*

ABOUT THE ROLE

The Sales Analyst will be a key contributor to Ostomy’s global commercial success within the Commercial Operations team. This role will bridge the gap between data and decision-making, providing specialised analytics to enhance commercial insights, optimise sales resources, and ensure compliance with pricing structures. By supporting pipeline management, improving sales performance, and enabling more accurate forecasting, the Sales Analyst will help align the sales team with the organisation’s strategic growth objectives.

With a keen focus on improving patient outcomes and experiences, the Sales Analyst will interpret data on patient behaviour to identify trends that inform product and service improvements. Additionally, the role will involve staying informed on market trends, competitive dynamics, and industry developments, providing valuable insights that inform commercial strategies and enhance decision-making.

Through strong interpersonal and influencing skills, the Sales Analyst will collaborate across functions, ensuring data-driven decisions that empower a high-performing commercial team and drive alignment with broader business goals. This role will not only inform strategy but will support the sustainable success of Ostomy in the global marketplace.

KEY ACTIVITIES

Sales Analytics & Intelligence:

• Define, select, and analyse the key metrics that drive commercial success, providing actionable insights to optimise sales resources and performance
• Support pipeline management and sales forecasting by identifying trends, highlighting growth opportunities (and risks), and ensuring alignment with strategic objectives
• Deliver consistent reporting and dashboards that monitor performance, pinpoint exceptions, and offer insights for enhanced decision-making

Pricing Compliance & Structure:

• Ensure compliance with pricing structures across all channels and collaborate with teams to develop exception reporting systems that quickly identify and resolve discrepancies
• Work with stakeholders to align pricing strategies with market conditions, ensuring they support commercial objectives and policies

Market Intelligence & Competitive Analysis

• Provide insights into market conditions and customer behaviour that help refine product offerings, positioning, and pricing strategies
• Work closely with local and central teams to monitor and analyse market trends, competitive dynamics (including shares and innovations) and industry developments, providing insights to inform sales strategies and support commercial decision-making

Sales Performance & Resource Support

• Collaborate with sales teams by providing insights into sales activities, helping optimise resource allocation and ensuring performance aligns with strategic targets
• Assist in goal setting and performance management, tracking progress and providing actionable feedback to drive continuous improvement

Patient Behaviour & Insights

• Analyse patient behaviour data to uncover insights that improve patient outcomes and product usage, helping inform product and service enhancements
• Identify patient trends to help shape future commercial strategies that enhance the patient’s product and service experience

Data Governance & Segmentation

• Collaborate with relevant teams to ensure the accurate categorisation and segmentation of products and customers, ensuring data integrity across systems
• Support the implementation of data governance practices, ensuring consistency and compliance with internal standards and market definitions

Cross-Functional Collaboration

• Work closely with Commercial, Product & Marketing and other functional teams to ensure insights are aligned with strategic objectives and integrated into decision-making processes
• Foster a culture of collaboration, ensuring that data-driven insights are effectively communicated and utilised across the organisation

Other

• To adhere to the company’s Equal Opportunities policy and Dignity at work policy in all activities and to actively promote equality of opportunity wherever possible
• To be responsible for your own health and safety and that of your colleagues, in accordance with the company’s’ Health and Safety policy
• To adhere to the company’s Quality policy and Environmental policy
• To undertake other duties as may be reasonably required

KEY SKILLS

Essential

• Strong analytical skills with the ability to interpret complex sales data
• Proficiency in data visualisation tools (e.g. Power BI) and advanced Excel functionality
• Solid understanding of sales processes and metrics
• Excellent communication skills to convey insights to both technical and non-technical stakeholders
• Ability to work independently and manage multiple tasks within deadlines
• Attention to detail and a commitment to data accuracy
• A degree in Business, Economics, Finance, Marketing, or a related field (or equivalent experience)

Desirable

• Experience with CRM systems and sales reporting platforms
• Previous experience in a sales or commercial environment, preferably in healthcare or medical devices
• Familiarity with forecasting techniques and pipeline management
• Lean Six Sigma or process improvement certifications

KEY WORKING RELATIONSHIPS

Internal

• Commercial
• Product & Marketing
• Data & Process
• Finance
• Leadership Teams
• Business Intelligence

External

• Ad hoc external stakeholders (e.g. distributors)
• Software/data providers

ADDITIONAL INFORMATION

• There will be a requirement to travel to Group sites from time to time

COMPETENCIES

Business Insight

Applying knowledge of business and the marketplace to advance the organisation’s goals.

Communicates Effectively

Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Collaborates

Building partnerships and working collaboratively with others to meet shared objectives.

Tech Savvy

Anticipating and adopting innovations in business-building digital and technology applications.

Decision Quality

Making good and timely decisions that keep the organisation moving forward.

Financial Acumen

Interpreting and applying understanding of key financial indicators to make better business decisions.

Courage

Stepping up to address difficult issues, saying what needs to be said.

Strategic Mindset

Seeing ahead to future possibilities and translating them into breakthrough strategies.