Sales and Account Administrator

Altus Science is seeking a dynamic and dedicated individual to join our team in a new role. As a rapidly growing leader in the manufacturing of Certified Reference Materials (CRMs), we are looking for someone who thrives in a fast-paced environment and is committed to upholding our ISO Accredited high standards of quality and integrity. With over a decade of industry experience and a global footprint spanning more than 50 countries, this is an exciting opportunity to contribute to our continued success. At Altus Science, we foster a culture of innovation, growth, and collaboration, ensuring that our employees are supported in their professional development.

Overview

We are seeking a detail-oriented and proactive Part Time Sales and Account Administrator to join our dynamic team. Working 22.5 hours per week, with some flexibility but to include Mondays and Fridays. The successful candidate will play a crucial role in providing exceptional customer service and administrative support. This position requires strong organisational skills and the ability to communicate effectively with the clients and internal teams.

Main Functions and Responsibilities:

· General communication and correspondence with customers via telephone or e-mail

· Receipt and acknowledgement of customer enquiries

· Prepare and issue sales quotations

· Raise Sales Orders ensuring compliance with customer requirements

· Management of the Quote and Sales Log

· Generate sales dispatch paperwork (delivery notes, certificates etc)

· Raise sales invoices and send document pack to customer

· Manage courier collections, track orders and ensure customer communication through to delivery

· Provide holiday cover for Technical Sales Administrator including reception duties, answering and forwarding calls, greeting visitors and receiving deliveries.

· Provide administrative support to our accounts and sales teams

· Managing and responding to emails using shared inbox

· Day to day financial accounting processes using Xero

Technical Skills:

· 2+ years experience in a similar role

· Minimum of a basic qualification in business or accounting, GCSE or A Level desirable

· Computer literate, proficient in MS Office. Experience using Xero accounting software advantageous

· Excellent verbal and written communication skills

· Multi lingual would be advantageous (French, Spanish, Portuguese or German)

· Good working knowledge of shipping and logistics processes preferred

Personal Skills:

· Aptitude for providing first class customer service

· Ability to plan and prioritise workloads with a methodical approach to work activities

· Excellent communicator with confident and professional manner

· Highly organised and able to demonstrate accuracy and precision to tasks undertaken

· Highly motivated, reliable and conscientious individual with a strong work ethic

· Ability to work equally well either as an individual or as part of a team

If you are looking for an opportunity to contribute to a thriving organisation while developing your career, we encourage you to apply.

Job Types: Part-time, Permanent

Pay: Up to £14.35 per hour

Expected hours: 22.5 per week

Benefits:

• Company events
• Company pension
• Discounted or free food
• Free flu jabs
• Free parking
• Health & wellbeing programme
• Life insurance
• On-site parking

Education:

• GCSE or equivalent (preferred)

Experience:

• Customer service: 2 years (required)

Work Location: In person

Application deadline: 10/01/2025

Reference ID: PT Sales & Accounts Admin

Expected start date: 20/01/2025