Sales and Service Representative ChemAqua -Scotland

Scotland, United Kingdom

5/14/2025

Department: Sales

Location: United Kingdom

Compensation: £32,000 - £45,000 / year

Description

At NCH Europe we believe in ‘people doing business with people.’ We have developed and continue to grow a direct sales team to build customer connections, enhance our customer understanding and drive market penetration. We exist because of our customers. With the latest technology, industry expertise and quality solutions we have the tools to best understand our customer requirements.

NCH Europe is part of NCH Corporation and was founded in 1919. We are a global leader within industrial maintenance and water treatments solutions with a presence in 50 countries worldwide. www.ncheurope.com.

W are expanding our UK Sales and Service teams in and we are looking for a dedicated technical Sales and Service Representative in Scotland.

Key Responsibilities

The Role

• This role will be primarily responsible for working with the Area Sales Manager on executing sales and service plans for customer accounts. This will involve the completion of agreed upon contractual services and providing customers with problem solving support.
• Assist the Area Sales Manager, Technical Marketing Manager and Sales Representatives with start-ups of both new applications in current customers, and in transitioning competitively-held accounts to Chem-Aqua.
• This position will also require field trips to visit customer sites and the building of strong relationships with the customer base to generate high levels of customer satisfaction.
• Account management – maintain relationship with customer post sale to ensure customer satisfaction and obtain referrals ensuring confidentiality and promoting the good image of the Company
• Work closely with Technical staff and development team to meet customer needs
• Ensure on time in full first class customer service
• Ensure that data is accurately entered and managed within the company’s sales management system. (CRM)
• Perform service activities according to the business needs and contract terms.
• Ensure adherence to NCH Europe’s health and safety standards, to protect the wellbeing of all NCH Europe Agents and Employees.
  
  

Skills, Knowledge And Expertise

We are looking for:

• Technical service or field sales support experience is desirable
• Working knowledge of boilers, cooling towers, and wastewater treatment systems is desirable
• Water treatment or specialty chemical industry experience is desirable
• Practical computer application literacy (including Microsoft Office Suite)
• History of working in a field that required autonomy and self-motivation
• Prior experience that required excellent communication and organizational skills
• Prior experience that demonstrates ability to multi-task
• Valid UK driving license
  
  

Benefits

• Competitive Salary with commission scheme
• Company car or car allowance and fuel card
• Comprehensive training and learning opportunities
• Company Pension
• 25 days holiday + Bank Holidays
• 4 x salary life insurance
• Company Sick Pay
• Discounts on numerous leisure, financial and retail products
• Employee Assistance Programme