Sales Associate

Role

Sales Associate

Purpose

To provide customers with a personable, knowledgeable and luxury level of customer service. All sales opportunities to be maximised in order to achieve and strive to exceed own, team and store KPI’s & targets. To work as part of the team supporting peers, seniors and new starters. Represents the Liberty brand through behaviour, actions and adherence to company standards.

Key Responsibilities

Service for Sales: Provides service excellence to maximise sales

• Is visible on the floor
• Acknowledges all customers to the department
• Engages with customers by approaching them and initiating conversation
• Asks open ended questions to establish customer needs
• Confidently demonstrates product knowledge
• Maximises sale by offering additional products and services
• Overcomes objections by offering alternatives
• Operates till efficiently
• Informs customer of current events and promotions
• Takes every opportunity to promote and open Liberty Loyalty Card
• Takes personal responsibility for ensuing customer problems are resolved
• Creates further selling opportunities by taking customer details and contacting them to give them a reason to return

Standards:

• Creates the environment to give the customer the best shopping experience
• Ensure fixtures are fully stocked with balance of sizes and range
• Checks stock to ensure it is currently ticketed and security tagged
• Prepares for the day by dusting and cleaning fixtures
• Monitors fitting room throughout the day to ensure it is welcoming for every customer
• Keeps stockroom tidy and organised
• Attends to deliveries within day of arrival
• Keeps till area tidy and free of unnecessary clutter
• Keeps till areas stocked of tissue paper and bags
• Adheres to dress code and is well groomed to represent luxury brand

Knowledge, Skills and Abilities

• Excels in achieving personal goals
• Consistently delivers a great performance
• Has a strong customer centric focus
• Works well with others.
• Demonstrates a real drive for excellence
• Up to date with current trends and relevant brands.