Sales Associate, Harrods

London, England, United Kingdom

12/6/2024

“I lived the life I wanted to.

I always wanted to remain independent, so I went for it.

I had incredible belief and boldness.

We give women freedom to dare to be themselves”

Sales Associate – Harrods

(Permanent Full-Time)

HOW WILL YOU MAKE AN IMPACT?

A Chloe Stylist is an ambassador of the maison, in charge of welcoming every guest into the Chloe family. You are a trustworthy advisor to clients and a reliable team player that thrives to provide the best experience.

A Client Relationship Owner

• Delivers exceptional customer service and takes pride in developing long-term relationships
• Is aware of CRM targets and actively engages in all actions to reach them
• Implements personalised reach-out campaigns and utilises all clienteling tools available to complete CRM tasks within given timeframe
• Consistently captures client data and takes notes of all qualitative information
• Knows his/her portfolio of customers, and in particular the VICs he/she handles
  
  

An Omnichannel Business Partner

• Has at heart to offer excellent customer service and delivers strong business performance
• Uses all omnichannel services available to grow sales
• Is aware of store and individual sales and KPIs targets and actively engages in all actions to reach them
• Actively completes trainings and participates in all commercial activities set by the Boutique Management & Head Office
• Consistently works to achieve given sales, KPIs and CRM targets
• Is aware of local trading environment and competitors ‘activities
  
  

An Operations Excellence Supporter

• Ensures impeccable store environment, BOH and grooming at any time of the day and supports colleagues and managers
• Proactively informs Boutique Management of any structural repair needed in store to ensure a luxurious environment at all time
• Implements all guidelines related to store and BOH management and participates in inventories
• Supports after sales clients and follows up to ensure impeccable after sales service
• Complies with established Richemont policies and standards
  
  

WHAT MAKES OUR GROUP DIFFERENT?

Our true power does not lie in our similarities but in the rich diversity of our arts, cultures, and human skills, as well as our specific ability to foster untapped potential.

• We value freedom, collegiality, loyalty, and solidarity.
• We foster empathy, curiosity, courage, humility, and integrity.
• We care for the world we live in.
  
  

Your Journey With Us

We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals:

1st Stage – After your application has been selected, our recruitment team will reach out to you within 2 weeks to conduct an introductory call

2nd Stage – Interview with the Boutique Manager for Chloe Harrods

3rd Stage – Interview with the HR Business Partner and the Retail Director

Learn More About Life At Richemont And Chloe Below

https://www.linkedin.com/company/richemont/

https://www.youtube.com/channel/UCtcz344eqsWvggwOnq-yljg

https://www.youtube.com/user/chloe/featured