Sales Manager, Technical Specialists, EMEA

London, England, United Kingdom

3/20/2025

Job Description

Job Purpose

ICE Data Services, a subsidiary of Intercontinental Exchange, presents the unique opportunity for a full-time Manager to join our newly formed Technical Sales Specialist Team. This individual will be both a player and coach and manage a team of Specialists responsible for supporting our Trading Solutions suite across EMEA. The ICE Trading Solutions suite encompasses a number of solutions to include ICE Connect, ICE Chat and will be the de-facto expert on all new product launches. The Technical Sales Specialists team works alongside the Sales Team to ensure deep domain expertise in our markets and products and serves as a technical champion in working with our clients along the entire life cycle of a trade.

This role will primarily service our client base across the Energy and Commodities space and will have a dedicated sales target. The role is ideally suited to a self-motivated individual who relishes being at the forefront of business activities and thrives on their own successes and those of the team. A strong communicator with a good knowledge of the market data and trading environment from content, technology and networking perspective is required.

Responsibilities

• Responsible for supporting the ICE Trading Solutions suite of products (primarily ICE IM, ICE Connect, WebICE and ICE Options Analytics) within an assigned territory (and/or assigned accounts).
• Become the technical expert on Trading Solutions suite and bring deep domain knowledge to these products
• Maintain relationships with existing users through trainings, floor walks, Web Ex sessions as well as become the “go to” person for all account enquiries
• Champion new product knowledge and work along side the Sales Team to ensure they can position our products and solutions to end clients
• Collaborate with sales on both pre and post sales activities
• Provide technical subject matter support across ICE Trading Solutions suite
• Uncover leads for sales through daily activities
• Manage a team of Specialists to ensure they are all achieving their individual sales quotas
• Partner with the Head of EMEA Sales to achieve and exceed regional sales quotas for new product launches
• Ability to work effectively on excel and build bespoke spread sheets for clients
• Strong excel skills with ability to do basic coding, use VBA and have a knowledge of API solutions.
• Be technical and markets expert on all new feature product roll outs
• Act as a liaison between Sales, Relationship Managers, Clients and Product Management including information on competitors and product feature requests.
  
  

Knowledge And Experience

Essential skills:

• Bachelor Degree or equivalent work experience is required
• Ability to use Microsoft Office. Knowledge of Outlook, Salesforce, Instant Messaging, and desktop trading/execution/market data systems/
• Qualifications: Understand key target industries, trends in industry, and emerging technologies.
  
  

Additional Skills

• Additional knowledge of Capital Markets (Exchange and/or OTC) and derivatives
• Any prior exposure to the Exchange or OTC lifecycle of a trade
• VBA coding
• Working knowledge of internetworking and various LAN/WAN technologies
• Working knowledge of router, switch, firewall, and proxy technologies
• Apache, Akamai (CDN), DNS, LDAP, MySQL ***
  
  

Schedule

This role offers work from home flexibility of one day per week.