Sales Operations & Enablement Manager
Company
Location
London, England, United Kingdom
Posted At
6/24/2025
Advertise with us by contacting: [email protected]
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Description
At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.
Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.
Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.
About The Team And The Role
The Global Sales Operations & Enablement team drives operational excellence across eBay’s global seller development organization, empowering Business Development, Account Management, 3rd Party Partnerships, and Integration teams by delivering actionable insights, efficient processes, and targeted enablement to accelerate seller success and business performance.
The Sales Operations & Enablement Manager will be responsible for driving sales productivity, global consistency of execution, and supporting training and enablement. You will be creating repeatable, scalable processes, frameworks, and playbooks, working cross-functionally to deliver on key objectives. The role will partner closely with our Global Seller Development sub-teams, analytics, the Salesforce technology, product, and category teams. You will have a strong focus on crafting a culture of operational excellence, from process improvement to documentation and end-to-end project delivery and training.
What You Will Accomplish
eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at [email protected]. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.
The eBay Jobs website uses cookies to enhance your experience. By continuing to browse the site, you agree to our use of cookies. Visit our Privacy Center for more information.
Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.
Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.
About The Team And The Role
The Global Sales Operations & Enablement team drives operational excellence across eBay’s global seller development organization, empowering Business Development, Account Management, 3rd Party Partnerships, and Integration teams by delivering actionable insights, efficient processes, and targeted enablement to accelerate seller success and business performance.
The Sales Operations & Enablement Manager will be responsible for driving sales productivity, global consistency of execution, and supporting training and enablement. You will be creating repeatable, scalable processes, frameworks, and playbooks, working cross-functionally to deliver on key objectives. The role will partner closely with our Global Seller Development sub-teams, analytics, the Salesforce technology, product, and category teams. You will have a strong focus on crafting a culture of operational excellence, from process improvement to documentation and end-to-end project delivery and training.
What You Will Accomplish
- Identify optimization and automation opportunities across the end-to-end seller lifecycle and internal sales process
- Own project requirements documentation including process flows and any other assets used to collect, manage, and provide transparency into project objectives
- Build and iterate on pre and post sales playbooks
- Liaise with Sales, 3rd Party Partnerships, and the Salesforce team to prioritize change and project requests
- Support enablement by creating training materials as a subject matter expert in your process flows
- Own and drive projects forward; participate in user acceptance testing, creating training documentation, and delivering training on respective initiatives
- Assist with planning, tracking, documentation and status updates for portfolio of projects
- Proven experience in sales operations, enablement, or business operations within a technology sales environment
- Proven track record of success in business process, operational strategy, trends, and data analysis to deliver against business objectives
- Experience building trainings for revenue driving teams
- Build positive relationships across various teams within eBay and enjoy collaboration
- Highly results oriented with bias to action
- Process oriented with strong analytical skills
- Strong communication and presentation skills, balancing high level information with detailed analysis
- Demonstrated ability to work independently and with little direction
- History of program or project management including scoping, timeline management, documenting use cases, process flows/swim lane diagrams, requirements, organizational change, project costing etc.
- Strong knowledge in the Salesforce CRM platform functionality and standard methodologies
- Experience working in a hands-on culture
- Experience leading change management
- Experience with learning management systems
- Proficiency in German is a plus
eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at [email protected]. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.
The eBay Jobs website uses cookies to enhance your experience. By continuing to browse the site, you agree to our use of cookies. Visit our Privacy Center for more information.
Advertise with us by contacting: [email protected]
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