Sales Support Administrator

About CRU:

CRU International is a leading provider of business intelligence and consulting services in the metals, mining, and fertilizer industries. With over 50 years of experience, we offer valuable insights and analysis that help our clients make informed decisions in an ever-changing global market.

About the role:

The Sales Support Administrator is the pivotal liaison between Sales, Operations, and Marketing, managing the administrative procedures for sponsorship, exhibition and advertising sales across the CRU Communities.

Key Responsibilities:

• Client Relations – Build strong relationships, respond to queries, and manage sponsor/exhibitor communications.
• Event & Exhibitor Support – Maintain sponsorship and exhibition data, create exhibitor manuals, manage networking app content, and assist with registration.
• Logistics & Coordination – Oversee meeting room arrangements, liaise with venues on catering/AV, and prepare event signage.
• Revenue & Financials – Issue invoices, track payments, and support debt management.
• Digital & Content Management – Keep sponsor/exhibitor website sections up to date, manage profiles/logos, and ensure timely content collection.
• Advertising & Subscriptions – Support ad artwork collection, manage online ad placements, and assist with magazine circulation.

Skills & Experience:

• 2 years experience in a customer service focused role.
• Highly detail-oriented with energy and enthusiasm, thriving in a fast-paced, dynamic environment.
• Approachable and collaborative, committed to delivering exceptional service to clients.
• Dedicated to exceeding client expectations and ensuring a top-quality experience.
• Proactive and responsive to client needs, always striving for excellence.
• Strong corporate awareness, understanding the broader business context and contributing to cross-organisational initiatives.
• Values knowledge-sharing and teamwork, fostering a supportive and constructive environment.
• Confident and organised administrator with excellent communication skills, building strong relationships at all levels.

What We Offer:

• Competitive salary and flexible benefits package.
• Opportunities for professional growth and development as part of a global company.
• A collaborative and supportive work environment.
• The chance to work with industry-leading experts and over a diverse range of topics and projects.