Sales Support Specialist

Summary of Position

The Sales Enablement and Support Specialist acts in a dual capacity to manage sales optimisation as well as bid writing and general support.

As a sales enablement specialist, this individual will collaborate with sales leadership to manage sales enablement tools, registrations, CRM reporting and tracking. They will provide training and support to sales teams on how to effectively utilise these tools to enhance productivity, visibility, and drive revenue growth.

In their capacity as a sales support specialist, they will support the sales and bid teams with completing portal registrations, library management, SME documentation, contract management, and NDAs. They will also create presentation materials and complete other general support requests for the department.

Responsibilities and Duties

Support the bid team in meeting RFP/RFI and proposal deadlines, completing general company information, and gathering attachment documentation required for submission.

Customise sales pitches that communicate our value proposition and service offering. This will include power point presentations, meeting strategy, and supporting materials as needed.

Assist with other sales support materials, as needed, such as ad hoc presentations, topical documents and updates, technical samples, and other materials to support competitive and non-competitive new business opportunities.

Assist the Sales Support team in maintaining databases and resource materials as needed.

Manage CRM reporting and optimisation for the team.

Support for and management of sales enablement tools and CRM including ZoomInfo (global), LinkedIn Sales Navigator, and Microsoft Dynamics.

Serve as the primary administrator for all sales enablement tools, managing user access, permissions, and configurations.

Continuously monitor and analyse tool usage and effectiveness, identifying areas for improvement and optimisation.

Work closely with IT, internal teams, and vendors to troubleshoot technical issues and ensure the smooth functioning of all tools.

Required of all CTM Positions

Embrace CTM’s core values of Connect, Evolve, Deliver.

Professional, collaborative and supportive interaction with employees, clients, suppliers and vendors.

Ability to work independently as well as part of a team.

Appropriate and professional written and verbal communication.

Demonstrated ability to meet deadlines, handle and prioritise simultaneous requests.

Creative and analytical thinking with strong problem-solving and consultative skills.

Demonstrates calm under pressure – is a proactive contributor and eager to learn.

Proficiency in Microsoft Office Suite.

Ability to do basic math.

Ability to read and interpret information.

Attention to detail.

Regular and reliable attendance.

Education and Experience

Minimum of two years of professional work experience, preferably within the travel industry.

Experience of working within a fast-paced sales team.

Proficiency in sales enablement tools such as CRM systems (e.g., Salesforce), sales content management platforms, sales training software, etc.

Proficiency with Office suite, including Word, Power Point and Excel.

Experience with Adobe Creative Suite - specifically Acrobat, InDesign and Photoshop.

Knowledge, Skills and Abilities

Excellent writing skills to articulate the sales strategy and the CTM value proposition.

Exceptional written and verbal comprehension and critical thinking skills.

Advanced time management capabilities to adhere to multiple internal and external project deadlines.

Excellent command of English, both written and verbal.

Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams.

Strong project management skills with the ability to manage multiple initiatives simultaneously.

Why CTM?

Reward & Recognition

CTM’s annual reward and recognition programme, CTM All Star Awards, takes our peer voted ‘All Stars’ on an incentive trip to destinations all around the world. Previous trips have included: Los Angeles, Hong Kong, Paris, Abu Dhabi, Queenstown, and Dallas.

As part of a strong and stable company, CTM will support you in your career development plans with a very strong history of promoting from within. CTM’s High-Performance (HiPo) programme has excelled the professional development of many CTM Leaders.

Employee Wellbeing and Flexibility

The physical health and mental wellbeing of our CTM employees is something we take very seriously. To promote these amongst our teams, CTM provides each employee with access to a well know wellbeing platform, free independent advice across a range of topics, ability to increase annual leave and more.

Sustainability Focus

CTM is committed to a range of initiatives that enable a socially responsible, long-term and sustainable mindset within CTM. Underpinned by our four Sustainability Pillars; Principles of Governance, People, Planet, and Prosperity, CTM’s Sustainability Strategy identifies material issues and outlines initiatives to achieve this. Some initiatives include:

• Annual Volunteer Day Leave to support a charity/cause of your choice
• Offsetting all CTM employees’ travel
• Partnership with South Pole – supporting sustainable community projects (local & global)
• Paperless office initiatives & recycling options

If you’re considering a career in travel, or a return to the travel industry, CTM is your number one choice. Your career in corporate travel is ready for take-off. Get on board today.

CTM is a Disability Confident Employer. Do not hesitate to connect with our Recruitment team if you need to discuss arrangements.

CTM is the Data Controller with respect to the personal information you provide during your application. We will use this information solely to process your application, and our legal basis is that you are considering taking up an employment contract with us. We may share this information with our parent company in Australia, but otherwise we will not disclose it to any other organisation. If you take up employment with us, we will keep the information for the duration of your employment, otherwise we will destroy it 2 months after the post is filled.