Salesforce Administrator (12 month contract)

We are looking for a Salesforce Administrator to join our team on a 12-month fixed-term contract to cover maternity leave.

The Salesforce Administrator is responsible for managing and optimising our Salesforce environment to ensure it effectively supports business operations and growth. This includes refining CRM processes, maintaining integrations with third-party tools, data cleansing, and acting as the primary point of contact for all Salesforce-related tasks.

The Administrator also supports cross-functional teams by providing training, documentation, and ongoing user support. They lead system improvements, champion data quality, and create actionable reports and dashboards to enable data-driven decision-making across the business.

Responsibilities

Salesforce Management & Optimisation:

• Own and continually improve the effectiveness and efficiency of our Salesforce instance
• Play a key role in stakeholder conversations to drive strategic business change
• Maintain integrations with third-party tools
• Build and update Flows, Validation Rules, Custom Objects, Formula Fields, and other core Salesforce features
• Manage data quality and cleansing, storage limits, and system health
• Stay up to date with releases and action accordingly
• Utilise sandbox for configurations and testing

Support, Training & Enablement:

• Lead training sessions and produce guides and documentation to upskill teams
• Regularly communicate changes in process and functionality across departments
• Lead CRM training for new users across global teams
• Manage processes for ad-hoc support alongside larger CRM projects

Project Management:

• Manage Salesforce-related projects from scoping to delivery
• Deliver post-project support, including user training, documentation, and internal process updates to ensure successful adoption

Social and environmental:

• Actively participate in company DEI, sustainability and wellbeing initiatives to support our mission to make a positive impact

Experience

• Certified to at least Salesforce Administrator Certification level (ADM-201)
• Successful track record of managing Salesforce in a business environment
• Experience of supporting cross-functional teams with CRM solutions
• Comfortable managing CRM-related project work, including requirements gathering, Implementation and testing
• Experience of working in a stand-alone Salesforce role is an advantage

Skills

• Proficient in core Salesforce functionality (Flows, Validation Rules, Custom Objects, Formula Fields)
• Strong data management skills
• Ability to build custom reports and dashboards for various business functions as required
• Proficient in project management processes, workflows and tools including communication and feedback
• Experience with tools such as PowerBI, Zapier, Data loader, Monday.com as well as Commercial (SalesNav, Gong, Amplemarket and Zoominfo) and Marketing tools (DotDigital)
• Experience of project management and ticketing system processes

Qualities

• Strong interest and knowledge in upcoming Salesforce releases and functionality
• Proactive problem-solver with a keen eye for detail
• Clear communicator with proven ability to translate technical concepts into plain language and gain stakeholder buy-in
• Ability to plan and manage time effectively to meet deadlines and deliver quality work
• Self-starter with ability to prioritise workload
• Collaborative team player with a proactive approach to continuous improvement

About us

Stylus is the trend intelligence business. We give brands and agencies the ideas, insights and thought leadership they need to make trailblazing decisions and build lucrative futures. We do this by identifying, analysing and decoding the most important global trends and consumer shifts from 20+ industries.Our research is delivered online via digital trend reports, events and multimedia, including podcasts, webinar presentations and events, enabling our clients to turn change into commercial success.

Stylus recognises the impact an inclusive workforce has on driving innovation. We are committed to nurturing a team that is representative of all sections of society and for each employee to feel respected, regardless of differences in race, religion, sexual orientation, gender identity, or expression, disability status, protected veteran status, age and ethnic background, as well as differences in lifestyle and experience. We welcome and encourage job applications from people of all backgrounds.