Salesforce Service Delivery Manager

Salesforce Service Delivery Manager

London Bridge (2 days office-based, 3 days remote working)

Up to £88,000

Hyde is looking to recruit a Salesforce Service Delivery Manager.

As a Salesforce Service Delivery Manager, you will lead cross-functional and diverse teams of technical resources, managing both in-house teams and external suppliers to ensure successful IT and business deliverables. You will work closely with Project Management, Technical Services, and Internal Business Partners to oversee system integrations, scheduling of deliveries, and service performance.

Hyde is a leading provider of affordable homes, dedicated to helping people access safe and high-quality housing. With a strong focus on community impact, we work to create sustainable, thriving neighbourhoods while supporting our customers build better futures.

Duties of a Salesforce Service Manager:

• Lead and manage technical teams, ensuring effective scheduling, integration, and coordination with delivery managers.
• Oversee people management, including engagement, coaching, and performance management.
• Ensure IT service delivery meets agreed SLAs and OLAs while maintaining a customer-focused approach.
• Manage vendor relations, supplier performance, and software licensing.
• Drive innovation in development, testing, and quality control processes.
• Produce and manage project estimates, plans, and progress reports.

Skills and Experience Required:

• Experience leading and managing diverse technical teams.
• Strong knowledge of Salesforce applications and integrated solutions.
• Proven track record in IT service management and change control processes.
• Ability to negotiate and manage SLAs and supplier relationships.
• Strong problem-solving skills with a focus on innovation and efficiency.
• Excellent communication and stakeholder management abilities.

Benefits:

• A fantastic pension
• Life assurance
• Great holidays
• An award-winning flexible benefits package
• Volunteering days

At Hyde, diversity and inclusion are at the heart of everything we do. We are dedicated to fostering a culture where inclusivity is embedded in our ways of working, not just a standalone initiative. We believe that the best ideas and solutions arise from a rich mix of perspectives, backgrounds, and experiences. Our commitment is to create a workplace that reflects the diverse communities we serve, where everyone feels valued, respected, and proud to bring their authentic selves to work.

Hyde is a disability confident employer, and we are here to support you with any reasonable adjustments that you need throughout the recruitment process.

We reserve the right to close this advert as soon as a suitable candidate has been identified.