Application Deadline: 8 June 2025
Department: Retail
Location: Romford
Compensation: £13.85 / hour
Description
About the role:
Our team of Sales Assistants are at the front of the business, connecting with our customers, showcasing our wonderful products and spreading joy one bath bomb at a time.
We're a team that works hard, looks after each other and enjoys what we do. You could be one of us!
We are looking for people who:
- Are available at least
2 days per week.
- Have a passion for Lush products and ethical living.
- Are open-minded, enthusiastic and relish a challenge.
- Confident speaking to new people and great at quickly building rapport with strangers.
- Passionate about delivering 5* customer service to everyone who enters the store.
- Are self-motivated, adaptable and able to keep up with a fast-paced environment.
- Excellent communicator and comfortable working collaboratively.
- Be willing to learn and eager to develop yourself and your team while meeting business goals.
Key Information
Hours available: 4 hours per week
Application Deadline: 8th June (11:59)
Interview Date: Ongoing from 13th June - 19th June
Start Date: Week beginning 30th June
Contract End: 1st September 2025
Diversity matters
We are building a brand that represents the people of the world. It’s what you do that counts, and we are always looking to expand perspectives and voices to shape our future.
We see you, we celebrate you, we want you!!
Key Responsibilities
- Providing 5-star customer experience consistently, going above and beyond for our customers to be a day maker
- You will be a Lush Ambassador, championing our ethics and values during consultations
- Engage with customers through active listening to understand and establish their needs, recommend products, and provide relevant information and demonstrations.
- Providing sit-down consultations and bespoke routines to fulfil the customers' needs, including hand and arm massages, on-face demos, scalp massages, henna applications and more.
- Hosting product-making workshops and in-store parties.
- Stocking products on the shop floor, ensuring our products are clean and inviting to customers
- Operating our till systems - you will be cash-handling trained.
- Being adaptable and solutions-focused, as no two days in retail are the same!
Skills and Experience
Customer Service: You don’t need to have worked in customer service before but we are looking for a genuine passion for delivering exceptional customer service, building rapport and understanding customer needs.
Teamwork: Capable of collaborating with team members to achieve store goals, and maintaining a positive and supportive work environment.
Communication: Strong verbal communication skills to engage customers, actively listen to their needs, and provide relevant product information.
Adaptability: Ability to adapt to changing circumstances, handle challenging situations, and work effectively under pressure.
Problem-solving: Skill in identifying and resolving customer issues or complaints, finding appropriate solutions, and ensuring customer satisfaction.
Organisation: Aptitude for maintaining an organized store environment, managing inventory, and creating visually appealing product displays.
Nice to have but training will be provided:
Ethical and Sustainable Mindset: Understanding and alignment with Lush's commitment to ethical sourcing, sustainability, and cruelty-free practices.
Sales and Product Knowledge: Ability to promote and sell products effectively, demonstrate product features, and provide accurate information to customers.
Benefits
- Holiday allowance
- 50% discount on Lush products and spa treatments
- Profit-based bonus
- Complimentary spa treatment*
- Pension scheme
- Paid day off for your birthday
- Cycle to work scheme
- Discounted rail and bus season tickets
- Employee assistance programme
- 6 months’ full pay for parental leave (primary caregiver)*
- Financial childcare support on return to work*
- Flexible working
*qualifying period & hours required
