Senior Account Manager (Media)

Do you want to work for the global leader in the language services and technology industry? Are you interested in helping international brands/organizations find and implement solutions that allow them to communicate, operate and sell their products and services efficiently and effectively? And are you the type of person who enjoys an integrity focused, fast-paced, entrepreneurial, innovative, vibrant environment? Then we'd like to hear from you!

TransPerfect was founded with a mission to help the world's businesses navigate the global marketplace. Today, we have grown to be an industry leader organization by helping clients globalize their business no matter what service they might need. TransPerfect provides a full array of language and business support services, including translation, subtitling and dubbing, multicultural marketing, website globalization, legal support, and any kind of technology solution.

That’s enough about us – what about you? We look for and appreciate anyone who is willing to roll up their sleeves and get stuck in! We offer a fast growth path for career and personal development and provide full training around our services, technology solutions and workflows. Therefore the key skills we are looking for are solid communication and relationship building abilities, keeping a cool head under pressure and really owning your role, taking responsibility for your clients and their business success.

TransPerfect is looking for established sales professionals to further develop our MediaNEXT engagement model. The focus is on the localization effort associated with videos (such as subtitles, voiceover, graphic work), and the associated proprietary technology tools.

Accountable for overall customer satisfaction, retention and growth, working closely with sales leadership. Responsible for managing all aspects of one or more large and complex media / entertainment global accounts, ensuring customer satisfaction, growing account profitability and revenue, cross selling and engagement. Managing one or more Associate / Account Managers or other support personnel assisting with day-to-day activities for said global accounts.

Main Responsibilities - Senior Account + Relationship Manager: MEDIA

• Onboarding new customers/programs at a global level
• Maintain OVERALL global Customer org chart (map, update and well defined) to ensure continuous and consistency communication touch points
• Define, deploy, measure onboarding plan with internal teams & customers
• Define and manage risk mitigation analysis and plan
• Ensure an internal and external technology roadmap is defined and deployed
• Collaborate with Consulting, Technology, InfoSec, Client Services and Production teams
• Create governance framework (SLA/MSA/KPIS, escalation path, client meeting framework, issue management)
• Document account processes & SOPs including pricing, contractual terms, global quality plan
• Define with given stakeholders account strategy to grow revenue, increase profit & client sat + produce improvement & efficiencies plan and innovation roadmap
• Drive account growth & support sales in sales cycle & upselling activities including competitive analysis & pricing definition
• Audit accounts regularly and works with production on process improvement & optimization plan (operational excellence & service delivery models)
• Participate in Client RFPs, RFIs, RFQs
• Lead regular Business Reviews, status calls, etc.
• Ensure compliance with PMO framework
• Be a consultative partner to customers by identifying areas for improvement and solving customer’s business problems
• Manage Customer reporting
• Create customer loyalty and advocacy

Essential skills required:

• Commit to a high level of integrity and service
• Deliver quality work
• Service focused with a desire to exceed clients’ expectations
• Owning your performance and taking responsibility
• Multitask and work with a sense of urgency in a fast-paced environment
• Commit to always treating everyone (from clients to co-workers to vendors to business partners) with the ultimate level of respect
• Work well in a team with people from a variety of different backgrounds and cultures
• Build and maintain strategic relationships with clients and co-workers
• Celebrate diversity and embrace new ideas and differing perspectives
• Be financially responsible and make sound financial decisions
• Take active measures to achieve results and solve problems

Essential experience required:

• Bachelor’s Degree or equivalent experience
• Minimum 3 years successful sales experience
• Previous experience within the media industry
• Previous experience or understanding of the dubbing industry
• Superior written and spoken communication skills
• Familiarity and ability to communicate value and competitive advantages

TransPerfect values equal opportunities. Applicants are therefore considered regardless of their age, gender, race, ethnic origin, skin colour, religion, belief, descent, genes, disabilities, sexual orientation, marital status or other characteristics worthy of protection. Applicants with disabilities are welcome and encouraged. If you experience any issues with your application process or require assistance please contact [email protected].

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