Senior Account Manager (Scotland)

At MHR, our employees are central to our success and play a key role in helping customers achieve sustainable high performance. With a team of over 900 professionals, we work to make things flow smoothly, whether it's for large organisations or individual employees. As businesses face rapid changes in the world of work, our team is here to help them adapt and thrive.

By focusing on the core needs of efficiency, productivity, growth, and impact, our employees use their expertise to deliver real solutions through our People and Finance platform. This system, which covers finance, HR, payroll, and learning, helps businesses run more smoothly and make better decisions in real time.

With over 40 years of experience behind us, MHR’s track record as a high-performance organisation is built on clear goals, a shared vision, and strong communication—all of which we pass on to our customers.

MHR is more than just a place to work; it’s a platform for empowerment. Joining us means bringing innovation, technology, and teamwork seamlessly removes obstacles, enhances your skills, and allow you to focus on what’s most important to you- work that matters.

With us, you’ll grow, find your flow, and make a lasting difference in your career, your team, and your impact.

Your Career

This is your opportunity to step into a strategic, customer-facing role where your experience in selling cloud-based solutions will shine. As a Senior Account Manager, you’ll be responsible for driving growth and nurturing relationships with large and medium-sized enterprise clients within the Scottish Public Sector. You’ll work with director-level stakeholders, demonstrating how MHR’s HR, Payroll, and Finance solutions deliver tangible business value. By leveraging ROI and TCO models, you'll support key decision-making processes and position yourself for long-term career growth in an ambitious and supportive environment.

Your Team

You’ll be a vital part of our Account Management team, collaborating with talented individuals across Customer Success, Technical, and Product teams to deliver innovative, value-driven solutions. Together, you’ll build and maintain strategic account plans and shared vision roadmaps tailored to each customer’s unique needs. In this team-selling environment, your success is everyone’s success. Built on open communication, shared goals, and a commitment to delivering exceptional customer outcomes.

Your Impact

Your role will directly influence the success and satisfaction of MHR’s Scottish Public Sector customers. By fostering strong, trust-based relationships, addressing complex challenges, and effectively communicating MHR’s value proposition, you will help organisations realise their strategic goals through technology. Your work will not only drive customer retention and growth but also reinforce MHR’s position as a trusted technology partner.

Key Skills

• Proven ability to build strong relationships and sell at director and C-level.
• Consistent performance in meeting or exceeding sales targets and driving customer satisfaction.
• Experience in account planning and contract negotiation/management.
• Skilled in communicating business value using ROI and TCO frameworks.
• Strong discovery, planning, and closing capabilities.
• Confident in handling objections and overcoming sales barriers.
• Excellent written and verbal communication skills.
• Track record of selling cloud-based software, ideally within HR, Payroll, or Finance sectors.
• Empathetic, with the ability to connect across all levels of an organisation.
• A strong collaborator who thrives in a team-selling environment.
• Strong commercial and technology awareness, including cloud, integrations, and analytics.

Benefits to support you personally and professionally

Alongside the opportunity to work with an incredible team and express your individuality, we offer a range of personalised benefits including:

• Access to over 60 internal training courses, professional qualifications, and cross-departmental mentoring and coaching programs
• 24/7 access to a GP through SmartHealth for you and your family, confidential mental health support, and paid sick leave
• Ability to purchase or sell additional holiday days beyond 25 days and bank holidays
• Enhanced Family leave
• My MHRewards offering discounts at over 900 retailers
• Monthly employee recognition program and departmental awards
• Referral bonus scheme of up to £2,000
• Employee-led social events such as running clubs, football teams, book clubs, and bake-offs
• On-site subsidised restaurants offering a variety of fresh meals daily
• Opt-in benefits schemes such as private medical insurance and dental coverage

We value the well-being, financial stability, and inclusivity of our employees, and strive to provide a supportive working environment.