Senior Account Manager (Team Lead)

Are you a natural people leader looking for a diverse client services role? Then look no further - this opportunity is designed for you!

About the Team:

Join our Pilots & Renewals account management team as key hire within a team of 12, in the UK office! After continued growth and continuous client acquisition we are now looking for a Senior Account Manager to join the team, and lead this ever growing dynamic team.

About Hybrid:

Hybrid is a multi-award winning high-growth global media agency with offices in Bristol, Philadelphia, Kuala Lumpur, Kathmandu, and Sydney. We specialise in providing world-class media, creative, content, and research services to leading Higher Education institutions globally. Our deep understanding of demographic behavior, coupled with our expertise in media and creativity, allows us to create customised advertising solutions that capture attention and turn insights into action for our clients.

The Opportunity:

We are looking for a dedicated Senior Account Manager to join us in our fantastic Bristol office. We have a rapidly expanding client pool, and a growing team with client satisfaction at the core of what we do.

This opportunity presents the leverage of a highly successful office that has been generating results for the last 15 years, with a strong foothold in the market, in order to increase revenue from our existing partnerships. Our team in Bristol is supportive, dedicated and focused. We collaborate across departments to upskill our team, uncover challenges from our clients and find the solutions. This role requires management of 7 direct reports, and provides the opportunity to focus on elevating our customer service to achieve results.

The Senior Account Manager responsibilities:

• Overall responsibility of the client renewal pipeline, £3M a year.
• Lead the team of AM/AEs ensuring high quality engagement with clients and identifying opportunities during the campaign lifecycle for upselling, cross-selling or renewing partnership before campaign comes to an end.
• Increase Average Order Value of clients by building value and trust in campaign results.
• Establishing opportunities for larger pitches where Strategic Partnerships Director/Creative Director brought in.
• Working with Operations and Digital teams on challenges and managing expectations whilst driving excellence in process and quality control.
• Tracking and reporting on opportunities, to ensure gaps in skills are being addressed.
• Identifying bottlenecks and obstacles, working on solutions.
• Developing training plans for the team, identifying opportunities for upskilling across departments.

The Senior Account Manager should have:

• At least 4 years people management experience
• At least 6 years Account Management or Client Engagement experience.
• Publisher/Media platform background preferred, but not essential.
• Proactive, positive attitude with ability to use initiative.
• Commercial acumen, coupled with problem solving skills to raise the value of accounts and handle challenging situations.
• Close attention to detail with large volumes of accounts handled by the team.
• Highly personable and able to build a rapport with clients and colleagues quickly in a professional manner.
• Strong time management skills.
• Can-do attitude and energy that aligns with Hybrid’s growth ambitions.
• Keeps calm and delivers to high standards under pressure.

Perks & Benefits:

• Highly lucrative quarterly bonus structure for achieving targets
• £25 monthly contribution to your physical health costs (e.g. gym membership).
• Access to Head Space & other counseling services to contribute to mental wellbeing.
• Paid training for career accreditations.
• Internal mobility options and established career paths.
• Team rewards & incentives (early Friday finish) & away days.
• Friday drinks, office away days and Summer/Winter Parties (we love a get together!)
• Free fruit and a free weekly breakfast on Wednesdays.

Please note we encourage you to apply for a role at Hybrid even if you don’t meet 100% of the bullet points! We believe in creating an environment where there is a diversity of talent.