Senior Analyst, Digital Resilience

London Area, United Kingdom

12/19/2024

Schillings handles high stakes situations for our international clientele; high profile and successful people, companies and other organisations across the world. The high stakes situations they face affect their reputations, their privacy and their security, both digital and physical. That is why we apply a particular focus to protecting these three assets. The high stakes situations present both threats that need to be mitigated, and opportunities to be taken.

We believe everyone has a right to fair treatment of their reputation, to a reasonable expectation of privacy and to feel safe.

Uniquely, Schillings combines five capabilities under one roof to handle these high stakes situations: intelligence, law, communications, security and diplomacy. Our experts contribute to this multidisciplinary mix, or they are in the business support teams that reinforce that mission: marketing, HR, finance, risk and compliance and client services.

Because we are a growth business, opportunities appear in all areas and at all levels. We have the largest team of specialist lawyers in the world, an expanding Intelligence & Investigations team, a growing Critical Risks unit, an evolving Digital Resilience practice, and a new communications agency – Schillings Communications – that will grow significantly in the next three years.

Schillings is a collaborative, fun and welcoming place to work, with a positive culture, strong values and a developed service ethic. We require commitment, diligence, agility and professionalism, and in return provide competitive packages and incredibly stimulating and interesting work. We are committed to sharing learning and creating development opportunities so you can progress your career with us. Our people’s career trajectory and longevity at Schillings is a good example of this: a third of our people have been at the business for over five years. Join us and become part of our story.

Job Title: Senior Analyst, Digital Resilience

Reporting to: Head of Social, Digital Resilience

Job Purpose

The Digital Resilience team are experts at using digital methods - across communications strategy, search, digital media and AI - to build reputational resilience and manage clients through crises.

As a Senior Analyst in the Digital Resilience team, you will work with the wider Digital Resilience team to determine evidence-based strategies that will help our clients protect their reputation, privacy, and security.

You will be a results-first digital communications strategist with experience in creating data-driven digital campaigns. You will confidently handle data analysis, including pulling and organising data, identifying useful themes and critical information quickly, and delivering professional data visualisations that inform strategies to support client objectives.

You will use our web, social and media monitoring tools (Talkwalker, Meltwater, Semrush and similar), Microsoft Excel, and Microsoft PowerPoint and be comfortable working in a collaborative and fast-moving environment. You will also support with media monitoring work, and will be comfortable providing monitoring services to clients, including in moments of crisis.

Our work is inherently collaborative, and you will be comfortable partnering with experts across disciplines and managing multiple senior stakeholders. This is a new role, and you will have genuine opportunities to develop and progress rapidly in an exciting growth area for the firm.

Role Accountabilities

• Designing and following data reporting processes and strategies.
• Contributing to the DR team’s development of new reporting and analysis processes and products.
• Visualising and presenting data creatively to inform analysis for clients and internal stakeholders.
• Providing insights and advice on the reputation impact of digital content, media mentions and online conversations, recognising whether these are harmful or advantageous to the client’s objectives.
• Overseeing the setup, maintenance and reporting of media and social media monitoring across several clients at once to a consistently high standard.
• Identifying and troubleshooting technical issues affecting data analysis – creating and checking complex Boolean searches, addressing excel formula errors, etc.
• Representing the Digital Resilience team across the firm by being collaborative, curious, accountable and professional at all times.
  
  

Knowledge, Skills And Experience Required

• 5 years+ experience in a similar role, preferably in a communications agency or media, technology, or news organisation.
• Proficient in using social media platforms such as TikTok, Snapchat, Instagram, Facebook, Twitter, YouTube or LinkedIn.
• A keen interest in current affairs is critical.
• Proficiency in a foreign language is desired.
• Familiarity with Microsoft Excel and a proven ability to use it in data analysis, generating clear data visualisations, and creating dashboards that summarise data.
• Strong attention to detail, including across large datasets, formulas and calculations.
• The ability and enthusiasm to work both independently in managing data analytics and collaboratively in delivering multidisciplinary work.
• Autonomous yet collaborative attitude.
• Ability to remain focused and composed under pressure and amid rapidly changing priorities.
• Thrives in a fast-paced environment; quickly turns around quality work, flexes to meet client needs and delivers excellence.
• Strong written and verbal communication skills.
• Familiarity with social monitoring and listening tools (such as: Google Analytics, Hootsuite, Talkwalker, Semrush, NewsWhip, SimilarWeb, Sprout Social, Sprinklr.
• Proactive in identifying next steps.
  
  

Life at Schillings

Given our audacious (and successful) business strategy, it is not surprising that Schillings has a very strong culture. The atmosphere is highly collaborative and focused on excellence. We have worked hard over the years to develop a coaching culture and are remarkably non-hierarchical, especially given our roots as a law firm. Schillings has adopted a set of values to put at the heart of this change and they reflect the intention and tenor of our ambitious plans. They are: ‘Innovative; Bold; United; and Excellent’. Our client list speaks for the outstanding results that have been delivered over many years and the task now is to grow without losing any of the commitment to delivering for clients or the service ethos. Finding people who share our values and can thrive in this environment is key to our success.

It takes a unique mix of people to create something truly great. We appreciate that diversity of thought, background and culture creates the best environment to truly innovate, solve problems and achieve our goals. We welcome candidates from all backgrounds – if you are driven and want to achieve your best then we will give you the platform and support to succeed.

Please let us know if there are any extenuating circumstances we should consider, or any adjustments we may need to make to our selection process, when making your application.

Find our candidate privacy notice here, Candidate Privacy Notice (schillingspartners.com)