Senior Application Support Officer

Cambridge, England, United Kingdom

12/12/2024

Job Description

Where Innovation Meets Impact

At Cambridge City Council, we're not just managing housing systems; we're enhancing the lives of residents across the city through technological empowerment. Our Housing Application Support Team is at the forefront of deploying, supporting and developing business-critical IT systems that deliver quality information and streamline services for both our staff and the community. Located in diverse locations citywide, our team collaborates with Service Managers, system users, and tenant and leaseholder representatives to deliver efficient service delivery.

Role Mission

We are looking for a new team member to join our housing application s Support team, that supports our housing system MRI/Orchard (Enterprise, Repairs, Asset, and Reporting). As a Senior Application Support Officer, you will be an integral part of a dedicated team, ensuring our range of business applications are not only operational but optimised to meet the evolving needs of our service. Your role is crucial in maintaining system availability, efficiency and improvements. You will oversee a varied range of activities including, but not limited to Applications support; system administration; Data management; Projects; Reports and scripting; Training and documentation. With your deep knowledge of our primary housing systems—MRI/Orchard (Enterprise, Repairs, Asset, and Reporting) you will be instrumental in enhancing system functionality and user satisfaction, directly impacting our community and making a significant contribution to our mission of service excellence. Prior experience supporting MRI/Orchard required.

About You:

We are seeking a dynamic individual with expertise in MRI/Orchard systems to ensure that our housing solutions are not only supported but also continually enhanced. If you have a proven track record in managing and optimising these systems and a passion for making a difference through technology, we encourage you to apply.

• What we can offer:
• Family friendly policies
• Agile and Flexible working
• Generous annual leave allowance 25 days’ per annum, rising to 30 days’ after five years continuous service; plus 8 days public holidays (pro rata for part time).
• Annual leave purchasing scheme
• Access to the highly valued Local Government Pension Scheme (LGPS)
• Additional Voluntary Contribution (Shared AVC) Scheme
• A variety of learning and development opportunities via a range of sources and methods
• Confidential advice and support via the Employee Assistance Programme
• Health and well-being programme
• Professional Membership Fees paid for, dependent on the role
• Subsidy for public transport
• Relocation Assistance may be payable in approved cases
• Staff reward and recognition framework
  
  

Role:

Senior Applications Support Officer

Hours:

This is a full-time role, for 37 hours per week.

Although the role is advertised as full time, if you believe you have the skills and experience to join us and would like to discuss different working patterns, please do get in touch.

Contract:

Permanent

Salary:

£36,124 - £40,476 per annum (City Pay Band 5) pro rata for part time

Location:

This is flexible – working in Cambridge on site or at one of our offices or working from home. You will be able to balance your work location accordingly.

More Information:

You can click on the links here to find out more information about Staff Pay and Benefits, Working for the Council, our Values & Behaviours or Equality & Diversity in Recruitment

If you would like an informal chat, please contact

James Buckle - james.buckle@cambridge.gov.uk or on 01223 457832.

Application Process:

To be considered for this role, please scroll below to ‘Apply Online’ and complete an application.

If you are an internal candidate you can apply by logging in to your Employee Self-Serve (ESS) and access the ‘Useful Links’ (top right of the dashboard, under the person icon) and click on ‘CCC Job Opportunities’.