Senior Business Analyst

Would you like to help enrich the lives of learners around the world?

At RM, we’ve been pioneers of education technology since 1973. We provide technology and resources to the education sector, supporting over 10 million students worldwide. We work with over28,000 schools, nurseries, and education trusts in 115 countries to deliver customer-centric solutions that improve education outcomes.

What we do helps learners at all stages of their lives, from preschool to higher education and professional qualification; we partner with schools, examination boards, central governments and other professional institutions to enrich the lives of learners.

RM Group operates through three businesses: Technology (Managed Services, Software and Infrastructure for Schools), Assessment (Software and Services) and TTS (Educational Resources).

Within the assessment market we are experts in providing solutions for online exam testing and marking and the management and analysis of educational data. We work with government ministries, exam boards and professional awarding bodies for high stakes assessment such as GCSEs, A Levels, and professional qualifications. Each year, our software is used globally to conduct hundreds of thousands of on-screen tests and to mark millions of paper-based scripts. For over a decade we have been partnering with the world’s leading awarding bodies to deliver intuitive, secure, and reliable e-marking solutions.

Visit our website to find out more: www.rm.com/assessment

We are seeking a highly skilled Senior Business Analyst with a strong background in software development to join our team. They will play a key role in driving business improvements and strategic initiatives and to bridge the gap between business needs and IT Solutions.

The ideal candidate will have strong analytical skills, business acumen, and experience working with cross-functional teams to define requirements, analyse technical requirements, assess system capabilities and implement solutions that enhance business performance.

As a Senior Business Analyst, you will collaborate with stakeholders, analyse complex data, gather technical and functional requirements, document business processes, and support decision-making to achieve organizational goals.

This role requires strong analytical skills and problem solving abilities alongside technical skills across the product development lifecycle including a deep understand of software systems, databases and integrations.

Responsibilities

Business Analysis & Strategy:

• Partner with stakeholders to understand business objectives, challenges, and opportunities.
• Conduct in-depth analysis of business processes and workflows to identify efficiencies and improvements.
• Support in the development of business cases, cost-benefit analyses, and recommendations for strategic initiatives.

Technical Analysis & System Evaluation:

• Analyse business and technical requirements to determine system capabilities and gaps.
• Evaluate software applications, databases, and infrastructure to identify improvements.
• Work with development and IT teams to recommend technical solutions and system enhancements.

Requirements Gathering & Documentation:

• Elicit, document, and manage business and functional requirements for projects.
• Create detailed documentation, including business requirements, user stories, and process flows.
• Ensure requirements are clearly understood by development, operations, and other relevant teams.

Data Analysis & Reporting:

• Extract and analyze data from databases, APIs, and reporting tools to support decision-making.
• Develop dashboards and reports using tools like SQL, JIRA or Azure DevOps.
• Identify patterns, inefficiencies, and opportunities for automation.

Process Improvement & Solution Design:

• Work with technical teams to define system requirements, integrations, and enhancements.
• Assist in the design, testing, and implementation of new business solutions.

Stakeholder Management & Communication:

• Act as a liaison between business units, IT, and leadership teams to ensure alignment and collaboration.
• Facilitate workshops, stakeholder meetings, and presentations to gather input and communicate findings.
• Manage expectations and provide regular updates on project status and key milestones.

Project Support & Change Management:

• Support technical delivery and project managers in planning, risk assessment, and impact analysis.
• Assist in user acceptance testing (UAT) and post-implementation reviews.
• Support change management efforts by ensuring smooth adoption of new processes or systems.

Experience

Experience:

• Strong experience as a Business Analyst, with experience in a senior role.
• Proven experience in business process analysis, data analysis, and requirements gathering.
• Strong track record of delivering insights and solutions that improve efficiency and drive business value.
• Experience working in Agile, Scrum, or Waterfall project environments.

Technical Skills:

• Proficiency in SQL for data extraction and analysis.
• Experience with software development methodologies, including Agile and Scrum.
• Knowledge of cloud platforms (AWS, Azure, Google Cloud) and system architecture principles.
• Familiarity with API integrations, RESTful services, and enterprise applications.
• Proficiency in business analysis tools (e.g. JIRA, Confluence).

Soft Skills:

• Strong analytical and problem-solving abilities.
• Excellent communication skills, with the ability to explain technical concepts to non-technical stakeholders.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Detail-oriented with a strong focus on accuracy and efficiency.

What’s in it for you?

At RM we have My Work Blend @RM which provides office-based colleagues with multi location and hybrid working options. As well as your office base, you can spend a proportion of your time working at other locations that suit your role and your life, including home, other offices, customer sites, distribution centres or on the move. We encourage you to discuss arrangements for this role with your potential line manager during the recruitment process.

As well as a competitive salary and our core benefits package which includes private medical healthcare, life assurance and a Group Personal Pension Plan with higher contribution levels available, some roles are also eligible for a performance-related bonus. There are lots of voluntary benefits too. You could buy additional annual leave, join our dental plan, sign up for a health assessment, or take part in our cycle to work scheme. You could even earn yourself an extra bonus for successfully recommending a friend or family member for a position within RM.

To better reflect the society that we serve, we’re committed to building a diverse workforce and creating an inclusive and welcoming environment for all. To achieve this, we create teams of talented people from different backgrounds and experiences and strive to be a business where our people can bring their whole selves to work, we also want to make the recruitment process as inclusive as possible for everyone. Should you require additional support with your application or through the interview process, please contact us at [email protected].

Unfortunately, we are unable to offer visa sponsorship for this role.