Senior Business Analyst - ServiceNow

Senior Business Analyst - ServiceNow

Country: UK

Location: Hatfield, Hertfordshire (hybrid-working)

Hours: 37.5

Role Type: Permanent

Life on the team

We are looking for a Business Analyst to join our Group Information Services team at Computacenter, this is an excellent opportunity to join a thriving team and make this role your own.

You will be part of a team of business system analysts focused on implementing new functionality, application upgrades, standardisation, process improvements on differing technologies working with technical teams and business teams to successfully deliver changes in a dynamic environment in line with Computacenter standards and processes.

What you’ll do

• Work with users and key system stakeholders across Computacenter and the customer base to analyse enhancement requests, prioritise them and work with the in-house technical teams as well as external suppliers to deliver them.
• Working with a range of stakeholders across the business, define the requirements, processes, procedures and reporting for new modules, components, and applications to complement the existing toolset.
• Lead workshops to ensure full alignment of requirements and solution across technical and business teams.
• Ensure that all such requirements are fully aligned to industry best practice and put Computacenter in a leading competitive position.
• Own the delivery of both enhancements and new components and systems. A key part of this will be ensuring that the solutions have been thoroughly tested and meet the specified functional requirements.
• Working in geographically spread Agile teams– writing user stories, performing show & tells, functional testing and creating documentation as needed for projects undertaken.
• Produce project plans, highlight reports, exceptions reports and risk & issue logs when required.

What you’ll need

• 7 years + working in a similar Business Analyst / Project management role and at least last 3 years within IT Service Management
• Experience being the lead business analyst and project manager for an application development project, delivered to (or within) a medium to large size company.
• Experience of analysing and delivering enhancement requests to a core business system deployed in a medium to large size company.
• Experience working with systems that support IT Service Management e.g. ServiceNow, Remedy ITSM, HP Service Centre. Strong preference for ServiceNow
• Administration experience of a ServiceNow instance including the delegation of groups, modification of CMS, workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items and updates of all other existing solutions requiring revisions
• An understanding of Incident management, problem management, change management, release management and configuration management as it relates to ITIL
• Experience implementing systems using Agile/Scrum methodology
• Experience in the Systems Development Life Cycle processing including requirements analysis and systems design.
• Be able to write high quality requirements documents, test plans, project plans, user guides, highlight reports and release notes.
• Be able to guide the technical teams, at a detailed level, on the functionality that needs to be developed and any changes / corrections that need to be made during the development lifecycle.
• Be able to carry out hands on application functionality testing, prior to handing over for user acceptance.
• Be able to design business processes, perform requirements analysis and run requirements workshops.
• Be an excellent communicator, able to drive and influence others across the internal organisation
• Be able to take ownership of both technical and business issues.