Senior Conduct Risk Manager - Retail

The Opportunity

Shawbrook provides finance to a wide range of customer segments that value the premium experience, flexibility and certainly we deliver. We are a purpose-led organisation, with a focus on delivering long-term sustainable value for all our stakeholders.

We have a diversified offering, with our innovative lending propositions tailored to meet specific customer needs in carefully selected markets across SME, Real Estate and Personal. Our products range from complex structured credit facilities for growth-focused businesses to mortgages for professional landlords and property investors, as well as simple loans for consumers delivered digitally. We fuel our lending through customer deposits, which we attract by delivering a premium experience, choice and consistently great value to smart savers.

The business model we have created is unique and difficult to replicate, with our ‘best of both’ approach combining deep human expertise with advanced digital, tech and data capabilities. This combination not only allows us to deliver excellent customer experiences, but to do so efficiently and at scale. We are proud of our innovative and agile culture, which drives consistently high employee engagement scores and makes Shawbrook an attractive destination for the best talent. If you’re willing to roll up your sleeves, contribute new ideas and believe anything is possible, you’re our kind of person.

Work with us because you:

• Want to be part of a bank built for the dynamics of the modern world

• Relish a challenge and enjoy a fast-paced, innovative and hardworking culture

• Enjoy finding new and better ways to solve complexity and make things happen

• Want to belong to a diverse culture that stands shoulder to shoulder with minority and underrepresented groups

• Care about society and the environment and want to be part of a business that cares too

• Want to continue to grow professionally and be the best version of yourself

The Role & Responsibilities

The purpose of the ‘Senior Conduct Risk Manager - Retail’ role is to support the Retail franchise’s implementation and maintenance of the Bank’s Compliance & Conduct risk frameworks and policies to ensure compliance with FCA regulations and the Bank’s Compliance & Conduct risk appetite.

This role will be responsible for supporting the Head of Conduct Risk - Retail to advise and assist the Retail franchise to operate within risk and regulatory parameters.

Key Responsibilities

Regulatory Awareness & Change: Uphold an awareness of the Retail franchise’s exposure to the evolving regulatory landscape, with adequate and timely communication of the position to the Head of Conduct Risk - Retail and other relevant stakeholders. Oversee and support the delivery of required change, which will include attendance at change meetings/working groups to provide advice, guidance, support, and challenge, escalating to the Head of Conduct Risk - Retail where appropriate) where there are risks to delivery.

Policy: Support the embedding of Compliance & Conduct policies (and supporting policies and procedures) across Retail, including adequate and timely communication of any material non-compliance to the Head of Conduct Risk - Retail and other relevant stakeholders.

Compliance & Conduct Advice and Support: Ensure timely, relevant and proportionate advice and training is provided to Retail stakeholders on the applicability of regulations and guidance to the Retail franchise and to retail products and journeys (i.e. support in understanding what impact the regulation has on people, systems and processes). Oversee delivery of non-regulatory driven change, which will include attendance at change meetings/working groups to provide advice, guidance, and challenge, escalating to the Head of Conduct Risk - Retail where there are risks to delivery. Review and approve assets which are classified as financial promotions.

Regulatory and Conduct Risk Management: Raise breaches/risk events where activities/actions have occurred (or not occurred) which result in a breach of Compliance or Conduct Risk appetite and track actions that relate to Compliance or Conduct Risk assigned to owners within Retail.

Regulatory Governance: Support the Head of Conduct Risk – Retail to maintain appropriate governance arrangements within the Retail franchise for Compliance & Conduct risks, including:

• Attendance at other Risk and Management forums where the Retail Compliance & Conduct agenda is discussed and escalating outputs to the Head of Conduct Risk – Retail.

• Continual review, challenge and oversight of Compliance & Conduct MI, escalating outputs to the Head of Conduct Risk - Retail.

Culture: Fostering an effective Compliance and Conduct culture across the Retail franchise

The Person

• Knowledge: An in depth understanding of the financial services sector with specific focus on Consumer Lending, Savings and Finance and the regulatory landscape.

• Capability: An ability to work well under pressure and ability to prioritise and manage multiple, complex projects simultaneously. An inquisitive and curious approach to providing compliance and risk oversight. A strong ability to influence with the ability to package and present ideas and gain agreement.

• Relationship Management: Work collaboratively with 1st and 2nd line teams. Possess an aptitude for developing strong working relationships with strategic, operational and risk management colleagues, with an ability to communicate effectively both orally and in writing.

• Values: Clear adoption of the values and behaviours that exemplify the corporate culture, focusing on demonstrating excellence, frankness, openness and transparency.

Reward

Your Wellbeing - We take your health and well-being very seriously by providing a range of benefits to give you and your family peace of mind. These include:

• Market leading family friendly policies such as access to our Maternity, Adoption and Paternity policies from Day 1 of your employment

• Free access to Headspace, a mindfulness & meditation digital health app

• Free access to Peppy digital health app that offers personalised support through fertility treatment becoming a parent or menopause

• EAP (Employee Assistance Programme) - Offering you support on a wide range of subjects including financial concerns, mental wellbeing and more general queries around family, work, housing, and health

• Cycle to work scheme

• Discounts on gym membership

• Contributory pension scheme & death in service

Your Lifestyle - It’s important you strike the right balance between your work and personal life. We provide benefits to support you when at work and when you’re enjoying your leisure time.

• Minimum of 27 days holiday per year

• Option to buy or sell holiday days through our flexi-holiday scheme

• Discounts on gym membership nationwide

• Access to discounts on a range of high street and online brands

• Community support and charitable giving

Your Contribution - We’re focused on rewarding those that go the extra mile in helping us achieve our goals.

• Participation in our annual discretionary bonus scheme designed to reward your contribution to our success

• Proudly Shawbrook recognition scheme focused on recognising our role models and thanking our colleagues for a job well done