Senior Consumer Enforcement Advisor
Company
Location
London, England, United Kingdom
Posted At
6/23/2025
Advertise with us by contacting: [email protected]
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Description
Salary: £45,000 up to £53,000 dependent upon experience
Contract Type: Permanent – Full Time
Security Level: CTC
Visa Restrictions: This position does not offer visa sponsorship.
We are the UK's aviation and aerospace regulator and recognised as a world leader in its field. Our activities are diverse, enabling the aviation industry to meet the highest safety standards, and we pride ourselves on our ability to adapt to the constantly evolving aviation environment.
About The Team You’ll Be Part Of
The Consumer Protection team is responsible for delivering against the CAA’s key strategic focus area to protect consumers and the public, ensuring that the aviation sector puts consumers at the heart of what they do. As a minimum, this means the sector meeting their legal obligations arising from consumer protection law, including passenger rights during flight delays and cancellations, and those related to access to air travel for disabled people. Looking forwards, this will also mean looking at how our powers and regulation might evolve.
We are a passionate team with a clear purpose to deliver a fair experience for consumers in aviation, ensuring that passengers have the experience they expect when they travel, and that disability is not a barrier to travel. This is a high-profile team within the CAA, and we have plans to grow to ensure we meet both consumer and government expectations.
We are now recruiting for a Senior Consumer Enforcement Advisor to join our team. This is your chance to join a team at the forefront of ensuring the aviation industry delivers choice, value and fair treatment for aviation consumers. We are a looking an individual with an enforcement/compliance background and a strong belief in doing the right thing for consumers to join our expanding team.
The Role
Reporting into the Senior Manager, Consumer Enforcement, you will be expected to act as an enforcement expert on matters pertaining to air passenger rights, supporting (and occasionally deputising for) the Senior Manager. There is a need to respond rapidly to emerging and often high-profile issues, working at pace and making sound enforcement decisions under pressure. This will involve working collaboratively with others across the Consumer Protection team, other teams across the CAA and a range of external stakeholders. The role combines the need for strong analytical skills, excellent written communication skills and a broad understanding of consumer issues, with the ability to target and address areas which will have the greatest impact on consumers.
Colleagues in our team work closely with other teams across the CAA, other regulators, Government, and a range of external stakeholders to seek out, identify and address problems that affect passengers when they use aviation.
The need for resilience across the Consumer Protection team means that the role holder will gain technical knowledge and experience in the regulation of the rights of consumers across the range of laws that offer protection to aviation consumers.
Your Key Responsibilities
We are looking for experienced policy professionals with a track record of delivering compliance and enforcement projects, producing clear accessible documents and effectively managing stakeholder relationships. Key responsibilities include:
This role offers the opportunity to make a real difference to air passengers' experience. This is a varied role, which includes some travel but is mainly office-based in our Canary Wharf office.
We offer a range of excellent benefits such as flexible working arrangements, free onsite gym at Gatwick, discounted gym membership for London, 28 days annual leave, additional 5 days leave purchase scheme, a generous pension scheme and much more.
We have embraced hybrid working and offer flexible working patterns. We understand that where and when we work is important in achieving a work-life balance.
Where positions are listed as full time, we remain open to reduced hours, part-time arrangements, job shares and other flexible working options. We warmly welcome applications from candidates returning to work after a break – for whatever reason.
Additional Information
For many appointments within the CAA, these roles require access to operationally sensitive infrastructure and/or Nationally Protected information. For these roles the post holders must undergo National Security Vetting and achieve the appropriate level of clearance.
To be vetted we will usually expect a reasonable period of residency in the UK so that meaningful checks can be undertaken. For this role this will need to be 3 years.
If you do not meet these requirements, we may not be able to accept your application.
For more information on CTC clearance please visit - Vetting explained - GOV.UK (www.gov.uk)
The CAA values high ethical standards and personal integrity among employees. If invited for interview you will be asked to complete a declaration of interest.
Relocation & Property
The CAA will be relocating from Aviation House (Our Gatwick Office) to new premises in a few years’ time. Our move is driven by strategic, operational and environmental considerations.
We will be moving to a new local home, up to a 15-mile radius of Aviation House, to minimise disruption for our valued colleagues and customers.
We are now working with colleagues and visitors to understand what we need in our new office, before we start our property search. We will sell Aviation House and land, vacate the site and move to new premises, but we do not expect to move before 2028
Inclusive Recruitment
We are passionate about diversity and ensuring all are included at the CAA. We are an equal opportunity employer and actively encourage applications from candidates of all backgrounds.
As a member of the Disability Confident scheme, applicants who meet the minimum criteria for a role with us will be guaranteed an interview. We use fair and inclusive selection approaches to hire the best person for the job based on merit alone. If you require an adjustment for any reason, please let us know.
Our Values
Do The Right Thing, Never Stop Learning, Build Collaborative Relationships, Respect Everyone – For more information please Click Here
Closing Date: Sunday 6th July 2025 – at 23:59pm
Interview Date: W/C Monday 14th or 21st July 2025
Please note the hiring team has asked for a cover letter to be submitted with your CV.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
No recruitment agencies please.
Job Segment: Compliance, Aerospace, Law, Data Analyst, Legal, Aviation, Data
Contract Type: Permanent – Full Time
Security Level: CTC
Visa Restrictions: This position does not offer visa sponsorship.
We are the UK's aviation and aerospace regulator and recognised as a world leader in its field. Our activities are diverse, enabling the aviation industry to meet the highest safety standards, and we pride ourselves on our ability to adapt to the constantly evolving aviation environment.
About The Team You’ll Be Part Of
The Consumer Protection team is responsible for delivering against the CAA’s key strategic focus area to protect consumers and the public, ensuring that the aviation sector puts consumers at the heart of what they do. As a minimum, this means the sector meeting their legal obligations arising from consumer protection law, including passenger rights during flight delays and cancellations, and those related to access to air travel for disabled people. Looking forwards, this will also mean looking at how our powers and regulation might evolve.
We are a passionate team with a clear purpose to deliver a fair experience for consumers in aviation, ensuring that passengers have the experience they expect when they travel, and that disability is not a barrier to travel. This is a high-profile team within the CAA, and we have plans to grow to ensure we meet both consumer and government expectations.
We are now recruiting for a Senior Consumer Enforcement Advisor to join our team. This is your chance to join a team at the forefront of ensuring the aviation industry delivers choice, value and fair treatment for aviation consumers. We are a looking an individual with an enforcement/compliance background and a strong belief in doing the right thing for consumers to join our expanding team.
The Role
Reporting into the Senior Manager, Consumer Enforcement, you will be expected to act as an enforcement expert on matters pertaining to air passenger rights, supporting (and occasionally deputising for) the Senior Manager. There is a need to respond rapidly to emerging and often high-profile issues, working at pace and making sound enforcement decisions under pressure. This will involve working collaboratively with others across the Consumer Protection team, other teams across the CAA and a range of external stakeholders. The role combines the need for strong analytical skills, excellent written communication skills and a broad understanding of consumer issues, with the ability to target and address areas which will have the greatest impact on consumers.
Colleagues in our team work closely with other teams across the CAA, other regulators, Government, and a range of external stakeholders to seek out, identify and address problems that affect passengers when they use aviation.
The need for resilience across the Consumer Protection team means that the role holder will gain technical knowledge and experience in the regulation of the rights of consumers across the range of laws that offer protection to aviation consumers.
Your Key Responsibilities
We are looking for experienced policy professionals with a track record of delivering compliance and enforcement projects, producing clear accessible documents and effectively managing stakeholder relationships. Key responsibilities include:
- Responsible for the delivery of compliance and enforcement projects in areas that impact consumers across aviation.
- Undertaking robust data analysis to form insights, with a focus on areas we can make a difference for consumers and the ability to present this in a concise and easily understandable way.
- Producing clear accessible documents, with coherent narrative flows.
- Influencing thinking across both the Consumer Protection team and wider CAA by building strong relationships and bringing a balanced perspective, including awareness of commercial dynamics.
- Building strong professional relationships with external stakeholders, including industry, Government and consumer bodies.
- Act as a role model, actively demonstrating the CAA’s values of: Do The Right Thing; Never Stop Learning; Build Collaborative Relationships; and Respect Everyone.
- Enthusiastic about consumer issues and the impact that the CAA can have in improving the consumer experience in aviation.
- Significant experience of working on consumer enforcement/compliance issues.
- Strong editorial skills to ensure that all documents are drafted in a clear and accessible way.
- Ability to identify and analyse issues that affect consumers and identify practical ways of resolving them, considering the practical realities of commercial airports, airlines and other service providers.
- Ability to work independently, managing and drawing upon the work of others, and to work effectively with external stakeholders.
- Strong experience of compiling and analysing data and an ability to present this in a way which clearly explains the key messages, evidence-based conclusions and/or recommendations.
- Excellent communication skills, with an ability to bring together arguments and analysis clearly and robustly and convey these in a way that engages stakeholders and senior CAA colleagues.
- Ability to quickly build and maintain effective working relationships with a wide range of stakeholders.
- Good IT skills, in particular MS Word and Excel.
- Experience of assessing organisational compliance with key regulatory requirements.
- Project management experience, including setting objectives, planning, tracking progress, and managing risks.
This role offers the opportunity to make a real difference to air passengers' experience. This is a varied role, which includes some travel but is mainly office-based in our Canary Wharf office.
We offer a range of excellent benefits such as flexible working arrangements, free onsite gym at Gatwick, discounted gym membership for London, 28 days annual leave, additional 5 days leave purchase scheme, a generous pension scheme and much more.
We have embraced hybrid working and offer flexible working patterns. We understand that where and when we work is important in achieving a work-life balance.
Where positions are listed as full time, we remain open to reduced hours, part-time arrangements, job shares and other flexible working options. We warmly welcome applications from candidates returning to work after a break – for whatever reason.
Additional Information
For many appointments within the CAA, these roles require access to operationally sensitive infrastructure and/or Nationally Protected information. For these roles the post holders must undergo National Security Vetting and achieve the appropriate level of clearance.
To be vetted we will usually expect a reasonable period of residency in the UK so that meaningful checks can be undertaken. For this role this will need to be 3 years.
If you do not meet these requirements, we may not be able to accept your application.
For more information on CTC clearance please visit - Vetting explained - GOV.UK (www.gov.uk)
The CAA values high ethical standards and personal integrity among employees. If invited for interview you will be asked to complete a declaration of interest.
Relocation & Property
The CAA will be relocating from Aviation House (Our Gatwick Office) to new premises in a few years’ time. Our move is driven by strategic, operational and environmental considerations.
We will be moving to a new local home, up to a 15-mile radius of Aviation House, to minimise disruption for our valued colleagues and customers.
We are now working with colleagues and visitors to understand what we need in our new office, before we start our property search. We will sell Aviation House and land, vacate the site and move to new premises, but we do not expect to move before 2028
Inclusive Recruitment
We are passionate about diversity and ensuring all are included at the CAA. We are an equal opportunity employer and actively encourage applications from candidates of all backgrounds.
As a member of the Disability Confident scheme, applicants who meet the minimum criteria for a role with us will be guaranteed an interview. We use fair and inclusive selection approaches to hire the best person for the job based on merit alone. If you require an adjustment for any reason, please let us know.
Our Values
Do The Right Thing, Never Stop Learning, Build Collaborative Relationships, Respect Everyone – For more information please Click Here
Closing Date: Sunday 6th July 2025 – at 23:59pm
Interview Date: W/C Monday 14th or 21st July 2025
Please note the hiring team has asked for a cover letter to be submitted with your CV.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
No recruitment agencies please.
Job Segment: Compliance, Aerospace, Law, Data Analyst, Legal, Aviation, Data
Advertise with us by contacting: [email protected]
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