Senior Customer Account Manager - Enterprise

Brighton, England, United Kingdom

12/5/2024

What You’ll Do

Want to kick off an exciting career with a fast-growing cloud technology business in a complicated, exciting and high-growth area of regulatory compliance? We are looking for a Senior Customer Account Manager to join our Enterprise Customer Account Management Team to make an outstanding contribution to the growth of our regional sales capability.

You will operate as part of a passionate and successful team, our Customer Account Managers sell Avalara's complete range of Tax Technology solutions and services to our customers in the EMEA region, and working with our Customer Success Team to gain intimate knowledge or our customers business and deliver an excellent experience.

You will work on a hybrid basis from our Brighton office and report into the team manager.

Role

Meet Louis Fitzpatrick, the hiring manager for this role, on this short podcast to hear why he joined Avalara, what qualities he values in teammates, and more:

https://app.careerpuck.com/job-clip/avalara-louis-fitzpatrick

Meet Paula Whitmore, who leads the EMEA Customer Loyalty Group including the Customer Account Management Group of this vacancy:

Paula Whitmore's podcast

What Your Responsibilities Will Be

• You will establish and grow professional working relationships and network with daily users up to the executive level.
• You will execute campaigns and use networking opportunities and technologies to drive lead generation with existing ecommerce, retail, software projects requiring tax or cross-border compliance solutions
• You will manage a pipeline of cross-on and up sell opportunities within a set of existing accounts and deliver results against a quota
• You will provide forecasts and risk analysis to direct manager as well as track customer and partner interaction, using Salesforce
• Consistently achieve and exceed monthly booking goals through self-motivation, goal setting and solution driven approaches to problem solving
• Use Experience digging into prospects' pain points and validating the issues they're facing for sales calls, product presentations, webinars and face-to-face meetings as well as hosting demonstrations and partner webinars
• Create a win-win environment for the client and Avalara by negotiating issues related to contracts, pricing and service fees.
• Work in a team environment with a Customer Success Manager to promote client retention and satisfaction
• Mentors/coach Customer Account Managers
  
  
  

What You'll Need to be Successful

• Proven experience in an existing business, quota-carrying sales role
• 5 years' experience minimum in B2B selling of managed services, SaaS software or VAT related services, preferably to tax, finance, IT or business owners at a senior level
• Knowldge of indirect tax or VAT compliance
• Experience developing Enterprise/Strategic accounts
• Experience being held to and motivated by metrics
• Experience establishing communication and engagement with prospects both internally and externally
• Experience balancing multiple sales opportunities
• Strategic account planning discipline
• Specialised knowledge of the retail, software, logistics, finance, accounting or tax industry, would be a distinct advantage
  
  
  

Preferred Qualifications

• At least one second European language (Dutch, German, French, Scandinavian or Italian), spoken and written at business level is a distinct benefit
• Solid knowledge of desktop productivity tools and experience using CRM systems (e.g. salesforce.com).
  
  
  

How We'll Take Care of You

Total Rewards

In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses.

Health & Wellness

Benefits vary by location but generally include private medical, life, and disability insurance.

Inclusive culture and diversity

Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship.

Learn more about our benefits by region here: Avalara North America

What You Need To Know About Avalara

We’re Avalara. We’re defining the relationship between tax and tech. We’ve already built an industry-leading cloud compliance platform, processing nearly 40 billion customer API calls and over 5 million tax returns a year. Last year, we became a billion-dollar business, and our tribe expanded by a cool thousand people - there’s nearly 5,000 of us now. Our growth is real, and we’re not slowing down - not until we’ve achieved our mission - to be part of every transaction in the world.

We’re bright, innovative and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. Ownership and achievement go hand in hand here. We instill passion in our people through the trust we place in them. We’ve been different from day one. Join us, and your career will be too.

We’re An Equal Opportunity Employer

Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.