Senior DC Pensions Administrator

Glasgow, Scotland, United Kingdom

12/9/2024

The Vacancy

Our Third Party Administration (TPA) department is a dynamic administration team with a varied portfolio of clients. They play a key part in providing our clients and members with a market-leading service on Defined Benefits (DB), Defined Contribution (DC) and CARE pension arrangements.

We currently have an exciting opportunity to join this department, working as part of our national Defined Contribution team as a Senior DC Pensions Administrator, within our Birmingham, Edinburgh or Glasgow Office.

What will your role look like?

You will be responsible for DC transactions, cyclical tasks and scheme events across all DC clients. You will assist members with complex pension issues and help support and develop less experienced members of the team.

Though this is a varied role, your key tasks will include:

• Provides a timely, efficient, professional and personal service to meet the needs of all our internal and external clients/members within agreed service level agreements.
• Completes all elements of DC cyclical activities across all DC clients in line with regulatory requirements and DC best practice including (but not restricted to); contributions, lifestyling, warm up letters, bank and unit reconciliations and cash analysis.
• Maintains member records on the Universal Pensions Management system (UPM) and checks member events, including retirements, deaths, joiners, early leavers, transfers in and out, illustrative quotations.
• Prepares and finalises Administration Reports and presents to clients/trustees.
• Is point of reference on DC technical issues and non-standard cases and ensures work allocated is processed in accordance with practice guidelines, documented operating procedures, quality standards and performance/service levels.
• Supports the delivery of SMPIs, Annual Allowance Statements, Scheme Event Reporting and Returns in line with regulatory requirements and client expectations.
• Daily management of DC transactions across all DC clients in a timely and accurate manner.
• Gathers and reports client/member feedback to the Team Leader and proactively takes responsibility for implementing service improvements based on feedback.
• Identifies exceptions and errors and raises these with the Team Leader in order to mitigate risk (financial, reputation and regulatory).
• Works with the Team Leader to improve operational efficiency and reduce costs e.g. by identifying opportunities for automation of calculations and full use of standard products.
  
  

To enjoy and succeed in this role, you will have:

• GCSE / Scottish standard level (or equivalent) in Maths and English at minimum Grade C or above, or relevant comparable experience.
• Strong working knowledge of DC Trust Based Occupational Pension Schemes including member and scheme wide events.
• Good understanding of Data Protection legislation, the Information Commissioner, HMRC Limits, the Pensions Regulator, rules and regulations and recent legislative changes.
• Sound knowledge of Pension Administration operating systems, such as Universal Pensions Management (UPM), or similar.
• Strong working knowledge of DC current pension legislation and the impact this has on the Business Unit.
• Good IT skills, including working with Microsoft Office application and experience of a pension administration system such as UPM, or system(s) with a similar purpose.
• Proven experience in the provision of effective, efficient and proactive administration services to allocated clients.
• Clear and concise communication, both verbally and in writing and be able to demonstrate effective communication with clients/members/internal and external clients which aligns with our values.
• The ability to plan and organise time and workload effectively, managing priorities and working well under pressure, whilst maintaining excellent attention to detail and the ability to work accurately and effectively.
  
  

Ideally, we would be looking for candidates to hold a professional qualification such as Associate Membership to the Pension Management Institute (or be working towards this). However, we would also be open to applications from candidates who could bring a knowledge of the UK pensions market from relevant industry experience.

A more detailed list of requirements for this position is available within the role profile – which is available on request.

In addition to a competitive salary and access to our profit share scheme, we offer:

• A flexible selection of employee benefits, so you can choose a package that best matches your lifestyle and needs.
• A collaborative and encouraging work environment where your thinking and ideas are encouraged.
• On site mental health and wellbeing assistance.
• A commitment to helping you develop both personally and professionally, with mentoring opportunities and access to our award-winning learning portal, Aspire.
• Regular social activities, in addition to three days paid volunteering leave each year and a day’s leave to celebrate your birthday.
• Hybrid working so you can enjoy the positive wellbeing of working from home as well as the benefits of meeting colleagues in our sociable, modern office environments – with the expectation of two ‘in-office’ days per week.
• A flexible working window, allowing colleagues the freedom to work flexibly between the hours of 7am and 7pm.
  
  

About Us

Together, we’ve been building better futures for over 100 years. For our people, our clients and their people, our communities and the environment.

We thrive on tackling complex problems. And we believe those problems are best solved by diverse teams – diverse in skills, approaches and backgrounds. Our independence lets our people be themselves and think freely, while working in a collaborative, supportive environment. We love innovative, independent thinking and want everyone to share their ideas.

Working alongside employers, trustees and financial services institutions, we offer pensions, investments, benefits and risk consulting services, as well as data and technology solutions. With over 1000 employees and counting, we’re one of the leading consultancies in our field and are proud to be recognised by numerous industry awards.

We’re committed to developing our people and encourage everyone to carve out their own career path. We’ve many colleagues who started out in one team in the business and have ended up somewhere completely different, having had the chance to develop new skills and explore new passions.

We are continually working to improve our inclusive culture and employ diverse talent. We therefore welcome applications from people from all backgrounds, which includes but isn’t limited to: age, disability, ethnic heritage, gender, marital or civil partnership status, neurodiversity, religion, sexual orientation, and socio-economic background.

Our hybrid working model offers the best of both worlds – home working as well as a fun, collaborative office environment - meaning flexible working patterns to accommodate individual needs. Find out more about our careers here .

If you need any assistance in relation to a personal requirement, medical condition or neurological difference during our selection process then please let us know.

Together, we can make this the best job you’ll ever have.

We Offer

Our culture

We live and breathe our four values – friendly, confident, partnering and straightforward – and genuinely care about out people, clients, community and the environment.

Job satisfaction

Every employee can genuinely make a difference and contribute towards achieving our purpose – together, building better futures. Whether that’s helping our clients build more secure financial futures, using your 3 days volunteering or helping us reduce our carbon footprint.

Reward and wellbeing

We offer competitive salaries, a share of company profits and an award-winning benefits package. We also take your mental, physical, social and financial wellbeing seriously, both in and outside of work.

Flexible working

We trust our people to work in a pattern that suits their circumstances with a healthy balance of home and office working.

Latest technology

We use the most up-to-date technology and software to match our ground-breaking business solutions that make life easier for us and our clients.

Career development

There is no linear path – learning opportunities are plentiful and empower you to carve out your own career.