Senior Delivery Manager – IT Infrastructure (Delivery Manager II)

London, England, United Kingdom

6/18/2025

Role Description

Senior Delivery Manager – IT Infrastructure

London - Hybrid

Permanent

We're seeking an accomplished Senior Delivery Manager – IT Infrastructure to lead our ITSM strategy and execution across complex, enterprise-scale environments. In this role, you’ll have the opportunity to shape our IT service delivery landscape, mentor high-performing teams, and influence executive decisions with real business impact.

The Role

• Define and implement IT service management strategies and policies aligned to ITIL and global best practices
• Optimize infrastructure operations to support business goals and drive enterprise efficiency
• Lead, mentor, and inspire a team of Operations Managers and ITSM professionals
• Align service delivery with broader organizational strategies and growth plans
• Establish and track KPIs, benchmarks, and metrics to measure and improve ITSM effectiveness
• Identify performance gaps and lead continuous improvement initiatives
• Partner with business leaders and IT executives to understand evolving service needs
• Translate strategic objectives into actionable service delivery priorities
• Ensure consistent adoption of ITIL-based processes and governance models
• Enforce compliance with SLAs, regulatory standards, and operational excellence
• Oversee implementation and enhancement of ITSM platforms (e.g., ServiceNow)
• Ensure scalable, secure, and efficient infrastructure supports service delivery needs
• Provide insight and strategic advice to senior leadership on ITSM innovations, trends, and opportunities
• Contribute to decision-making that drives business transformation
• Manage third-party service providers, contracts, and SLAs to ensure quality outcomes
• Lead vendor performance reviews and cost efficiency assessments
• Align workforce planning with business demand and long-term strategic goals
• Optimize team capabilities across regions and projects
• Deliver insightful reports and dashboards to executive stakeholders
• Translate data into action with impactful recommendations
• Foster a culture of learning, knowledge sharing, and IP development
• Lead internal initiatives for ITSM governance and continuous upskilling
  
  

What You Bring

• Bachelor’s degree in Computer Science, IT, or related field (Master’s preferred)
• Minimum of 16+ years in IT Service Management or Infrastructure Delivery
• Minimum 3–5 years in a senior or strategic leadership role
• Proven experience managing complex, large-scale IT environments
• ITIL Foundation (Intermediate/Expert preferred)
• PMP, Six Sigma, or equivalent certifications are a plus
• Mastery of ITIL, COBIT, and enterprise ITSM tools (e.g., ServiceNow)
• Strong leadership, communication, and stakeholder engagement skills
• Expertise in vendor management and SLA compliance
• Strategic thinker with hands-on delivery capabilities
• Culturally adaptable with experience in global/multi-regional teams
• Self-motivated and resilient in fast-paced, evolving environments
  
  

Hurry & apply for a more detailed conversation!

#UST

Skills

It Infrastructure,It Management,Service Delivery Management