Description
Senior End User Services Engineer
Leidos is now recruiting for a highly motivated career Senior End User Services Engineer, working in a team that provides unparalleled levels of service delivery to our existing and expanding customer base, helping position Leidos as the nationwide supplier of choice across all major outsourced ICT programmes.
Leidos is expanding its Information and Communications Technology (ICT) presence significantly in the UK, with an emphasis on Civil Government, Law Enforcement and Critical National Infrastructure ICT programmes.
The successful candidate needs to be able to provide dynamic and flexible support across all processes, whist operating with confidence at deployed Leidos delivery locations, engaging with the customer and the End User Services Manager on day-to-day priorities and tasking.
Required Skills
- The ability to multitask, as the job often involves working on more than one IT issue concurrently.
- Background in Desktop or 2nd/3rd Line Support (large user base support experience)
- Excellent analytical and problem-solving skills to correctly diagnose and fix problems.
- Creative thinking to come up with innovative solutions to complex problems.
- Excellent team-working skills, the ability to work with other IT professionals in a team.
- An inquisitive mind and a real interest in IT to remain up to date regarding new technologies.
- Prioritisation of workload, able to execute and perform with limited assistance
- A self-starter attitude
- Point of escalation - ensuring escalated issues from customers and colleagues are resolved effectively and in a timely manner.
- Coach and mentor less experienced team members and customers as required.
- Foster a spirit of teamwork inclusion and unity amongst the team.
- Empower peers to take responsibility for their jobs and commitments.
- Innovate and encourage innovation within team members.
- Demonstrated technical experience and understanding of virtual and physical support systems
- Good analytical skills and an ability to define and articulate, precisely, to an appropriate level to the audience at hand or in written documentation
- Understanding of the importance of stakeholder management and organisational acumen, able to influence stakeholders to bring momentum behind resource improvement and change activities.
- Commitment to support optimisation for best practice and efficiency
- Strong verbal and written communication skills including experience in technical writing
- Strong client interpersonal skills, demonstrating an ability to build and keep business relationships building horizontal and vertical contacts
- Commitment to continuous learning and professional development
- Demonstrable ability to adapt to new technologies, skillsets and to learn quickly.
Desired Skills
- Advanced knowledge of MECM: Packaging, patch management and software distribution
- Advanced knowledge of Microsoft Endpoint Manager / Intune
- Advanced knowledge of O365 at a 3rd Line Admin Level
- Knowledge of Ivanti Configuration Manager
- Have experience of working in a ITIL framework
- A Understanding of Project Management and Service Management best practices and principles
- Senior engineer experience in current role, able to speak credibly to highly technical individuals and work with them to elicit challenges and find routes to success.
- Ability to work effectively in a pressurised environment, remaining focused
- Microsoft Active Directory administration and Group Policy management
- Understanding of Ivanti Environment Manager and Application Control
- Able to organise effective problem and change management
Knowledge/Awareness
- Microsoft Office 365 and Windows 11 environments
- Microsoft Endpoint Manager /MDM
- Cisco Wired and Wireless Networks
- Cisco VOIP Systems administration
- Windows Server and MS PowerShell
- OneDrive and Sharepoint
- Desktop, Laptop, Mobile and Server hardware
- ITIL
- Remedy
- DNS and DHCP
- Microsoft Azure and awareness of cloud computing
Teamwork
- Facilitates effective team interaction.
- Acknowledges and appreciates each team member's contributions.
- Effectively utilises each team member to his/her fullest potential.
- Keeps track of lessons learned and shares those lessons with team members.
Clearance Requirements: Able to obtain or current UK SC Clearance is required for this position.
WHAT DO WE DO FOR YOU?
At Leidos we are PASSIONATE about customer success, UNITED as a team and INSPIRED to make a difference. We offer meaningful and engaging careers, a collaborative culture, and support for your career goals, all while nurturing a healthy work-life balance.
We provide an employment package that attracts, develops and retains only the best in talent. Our reward scheme includes:
- Contributory Pension Scheme
- Private Medical Insurance
- 33 days Annual Leave (including public and privilege holidays)
- Access to Flexible benefits (including life assurance, health schemes, gym memberships, annual buy and sell holidays and a cycle to work scheme)
- Dynamic Working
Commitment To Diversity
We welcome applications from every part of the community and are committed to a truly diverse and inclusive culture. We foster a sense of belonging, welcoming all perspectives and contributions, and providing equal access to opportunities and resources for everyone.If you have a disability or need any reasonable adjustments during the application and selection stages please let us know, and we will respond in a way that best fits your needs.
Who We Are
Leidos UK & EUROPE– we work to make theworldsafer,healthier,andmore efficient through technology, engineering andscience.
Leidosis agrowing company delivering innovative technology and solutions focused on safeguarding critical capabilities and transformation in frontline services, our work in the United Kingdom includes addressing some of the most complex problems in defence, healthcare, government, safety and security, and transportation.
What Makes Us Different
Purpose:you can use your passion and abilities at Leidos to keep the people you care about safe. We are at the forefront of machine learning, AI, cyber security and solutions. Using your skills in the technology frontline by helping to build a safer world. You can
inspirechange.
Collaboration:having
flexibilityto do your job is one of our core benefits, enabling you to become part of our extraordinary team. We have been empowering our people to work flexibly for years. Whether you work from home, the office or on customer sites, we will give you the digital tools and the flexibility to work smarter and align your needs andours.
People:Leidos
empowerspeople from every background to be themselves and gives you the tools to learn new skills by
enabling growthwhilst developing. We believe that extraordinary people need opportunities to grow, to
be inspiredand to inspire others. At Leidos, we invest in technical academies, career rotations and a career development plans that enhance your future.
Original Posting
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range
The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
