Senior Leisure Activity Instructors (Lisvane Reservoir)

About the Company

Our Visitor Attraction site at Lisvane and Llanishen opened in 2023, in the North of Cardiff, and is open all year round! This is an exciting opportunity for anyone wishing to join Welsh Water. The site boasts, a state-of-the-art Visitor Attraction building with 150cover restaurant, balcony with views over both reservoirs, group and cubicle changing rooms, both land and water-based activities, education learning space, bird hides & islands, meeting rooms and a Grab & Go.

Come and join our team and work in this green / blue oasis less than 5 miles from Cardiff city centre. Want to see more? Take a look at here: https://lisvane-llanishen.com/

Good to know

For an informal discussion about this role, please contact: [email protected] and enter the job ID in the subject title line.

Senior Activity Instructor (Lisvane): https://jobs.dwrcymru.com/job-invite/7498/

Hourly rate: £14.05 / hour

There are 4 positions currently available. We are looking for our Senior Instructors to cover a minimum of four shifts / week each. Our operating hours are from 6.30am - 8.30pm. We require a combination of early, daytime, evening and weekend shift cover.

Starting ASAP (training days to start before Easter holidays 2025 - ideally completing a couple of weekends before the season commences). Zero hours contracts but there will be work available on weekends and throughout school holidays, including the winter period.

Please note, we may close this role sooner if required. Please apply as soon as you can. We may also extend the original closing date depending on interest.

Due to the nature of the industry, we require satisfactory references, post offer medical clearance, and a criminal records Basic Disclosure check on all new employees joining the business. For some roles there may be additional checks and security clearance required, and this offer is subject all checks being satisfied. You will receive further information on how to complete these checks via email once you have accepted this offer.

About you

Qualifications

A Watersport National Governing Body qualification (e.g. RYA Senior Instructor, British Canoeing Coach, UKCC Level 2 Coach), or be working towards one of these, along with prior experience

Experience

• Supervising and motivating a team
• Managing and implementing health & safety records and procedures
• Working with the general public
• Delivering water or land activities to individuals and groups of different ages and abilities

Knowledge & Skills

• Enthusiastic about putting our customers first every day
• Ability to work independently and on own initiative
• Excellent communication and interpersonal skills
• IT literate – we use a variety of computer systems which we will teach you
• Ability to communicate effectively in English
• Always honest and professional

Who you’ll work with

Internal

• Activity Manager
• Deputy Activity Manager
• Activity Instructor
• Activity Assistant
• Receptionist
• Visitor Attraction Staff

External

• Members of the public
• School, youth and community groups
• Local landowners and farmers

What you’ll be responsible for

• Your role will be to supervise activity staff; ensuring a high standard of health and safety at all times. Activity Centres are open 7 days a week and you will be expected to work evenings, weekends and bank holidays.
• Perform the role of Duty Instructor; this will include managing activity delivery, supervising the activity team on a day-to-day basis and ensuring the site is operating in accordance with DCWW Health and Safety Management systems.
• Act as a role model for the activity team and assist with training and development of Activity Instructors and Activity Assistants to ensure they deliver high quality land and water-based activities to the public.
• Take responsibility for the activity centre and activity team in the absence of the Activity Manager or Deputy Activity Manager.
• Ensure the safety of all persons on site, including employees, participants of land and water-based activities and members of the public. Follow company procedures for reporting incidents.
• Always apply the prescribed safe working practices in the delivery of all activities and ensure there is always written evidence of your compliance, in accordance with the Business Management System.
• Present a professional attitude and appearance at all times, maintaining an excellent level of customer service and water safety. Communicate in an enthusiastic, knowledgeable and helpful way to visitors, projecting a positive image for Welsh Water at all times.
• Ensure maintenance, repair, security and cleanliness of all activity equipment is of a continued high standard in order to exceed the requirements and expectations of our customers and ensure a constant supply of working kit throughout the season.
• Ensure activity enquiries and group bookings are responded to professionally and in a timely manner.

Benefits

• Annual pay review
• Staff Discounts at our visitor attractions
• Full training given and uniform provided
• Beautiful working location
• Flexible working hours

Whilst also working for a not-for profit company that truly cares about earning the trust of customers everyday, and about looking after our beautiful environment.