Senior Lettings Negotiator

Farnham, England, United Kingdom

6/23/2025

Job Title: Senior Lettings Negotiator

Location: Farnham, Surrey, United Kingdom

Job Type: Full Time, Permanent

Salary: £30,000 to £35,000 Annum

Overview:

We are looking for an experienced and results-driven Senior Lettings Negotiator to join our growing team. In this key role, you will take on additional responsibilities, leading negotiations and managing a portfolio of properties. You will drive business growth, mentor junior team members, and ensure exceptional service for both landlords and tenants. If you have a proven track record in lettings, excellent leadership skills, and a passion for property, we want to hear from you!

Key Responsibilities:

Leadership & Team Support:

• Lead by example, providing guidance and support to junior lettings negotiators and assisting in their professional development.
• Mentor and train new team members, helping them develop the skills necessary to succeed in a competitive lettings market.
• Assist in the development of training materials and processes to improve team performance and ensure best practices are followed.
• Conduct regular one-on-one meetings with junior team members to assess performance and provide feedback.
  
  

Property Letting & Negotiation:

• Manage a portfolio of rental properties, ensuring maximum occupancy and achieving optimum rental yields for landlords.
• Lead negotiations with tenants and landlords on rental terms, pricing, and other conditions, ensuring both parties’ needs are met.
• Provide expert advice on market trends, property pricing, and rental strategies to guide landlords in making informed decisions.
• Oversee the lettings process from property viewings to contract signing and tenant move-in, ensuring all aspects run smoothly.
  
  

Client Relationship Management:

• Build and maintain strong relationships with landlords and tenants, ensuring their needs are met and expectations are exceeded.
• Resolve tenant or landlord issues quickly and professionally, maintaining high levels of client satisfaction and fostering long-term relationships.
• Act as the main point of contact for landlords, managing expectations and addressing concerns promptly and professionally.
• Ensure effective communication and coordination between the lettings team, landlords, tenants, and other stakeholders during the tenancy process.
  
  

Business Development:

• Actively generate new business opportunities by identifying and securing new landlords and rental properties.
• Proactively market and promote the company’s lettings services, building brand awareness and expanding the client base.
• Attend property viewings, networking events, and industry meetings to grow your professional network and generate leads.
• Contribute to business development strategies and identify areas for growth and improvement in the lettings department.
  
  

Administration & Compliance:

• Ensure all property listings, documentation, and records are up-to-date and compliant with current legislation and industry standards.
• Oversee the preparation of tenancy agreements, conducting reference checks, and ensuring that all contracts meet legal requirements.
• Maintain accurate and organized records of property transactions, tenant information, and client communications within CRM systems.
• Ensure compliance with industry regulations and best practices, keeping up-to-date with changes in legislation and policy.
  
  

Performance & Reporting:

• Monitor and track individual and team performance against targets, KPIs, and business objectives.
• Provide regular updates to management on team progress, property market trends, and areas for improvement.
• Ensure the lettings process runs efficiently, meeting both business objectives and client needs.
• Drive and report on team performance with an eye towards continuous improvement, focusing on operational efficiencies and revenue generation.
  
  

Key Skills and Qualifications:

• Experience: At least 3 years of experience in a lettings negotiator or senior role, with a proven track record in property lettings and negotiations.
• Leadership & Mentoring: Strong leadership and mentoring skills, with experience managing or supervising a team of lettings negotiators.
• Market Knowledge: In-depth understanding of the lettings market, industry legislation, and best practices in property management.
• Communication Skills: Excellent communication, negotiation, and interpersonal skills, with the ability to build strong relationships with clients and team members.
• Organizational Skills: Strong organizational and time-management abilities, capable of managing multiple tasks and priorities effectively.
• Client-Focused: Ability to build and maintain long-lasting client relationships, delivering exceptional customer service.
• Technology Proficiency: Proficiency in property management software, CRM systems (e.g., Salesforce, Zoho), and Microsoft Office Suite (Word, Excel, PowerPoint).
• Licensing: A full, clean driving license may be required (depending on role location).
• Qualifications: ARLA (or similar) qualification is desirable but not essential.
  
  

Benefits:

• Competitive Salary with performance-based commission structure.
• Opportunities for Career Progression into management roles and beyond.
• Ongoing Professional Development & Training to support career growth and enhance industry knowledge.
• Pension Contributions to help you plan for the future.
• A dynamic and collaborative work environment where your ideas and contributions will be valued.
• Additional perks such as team incentives, bonuses, and rewards for performance.
  
  

How to Apply:

If you have the experience, drive, and passion to lead in this role, please apply now!

We look forward to receiving your application!