Senior Linux System Administrator (DevOps)

Rackspace Technology is a leading provider of expertise and managed services across all the major public and private cloud technologies. We’ve evolved Fanatical Support to encompass the entire customer journey — providing Fanatical Experience™ from first consultation to daily operations. Our passionate experts combine the power of proactive, always-on service and expertise with best-in-class tools and automation to deliver technology when and how our customers need it.

We are looking for a Senior Support Engineer or Senior Sysadmin, with strong Linux OS and DevOps background. The Senior Support Engineer is a key element within the Rackspace support infrastructure and is expected to provide a high level of technical support to our customers via the phone, ticketing system, and automation. This role owns complex customer issues which may take several days or weeks to resolve and keeps our customers updated through every step of the process. Responsible for the engineering, design, and development of hardware, software, and networking systems. Provides a framework for system development, maintenance, and enhancement efforts. Implements standards and guidelines of OS support.

As part of the role, creating automation in a DevOps mindset, we are looking for fluency in Linux, and ideally some real-world experience of Ansible, Terraform, or Python.

Due to the sensitive nature of our customer environments, you will need to undergo SC Clearance.

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Key Responsibilities:

• Technical point of escalation to the OS Support and Engineering teams; resolving customer issues, working in collaboration with partners across the business, as required
• Lead customer engagements (both technical and non-technical)
• Participates in tasks related to systems architecture enhancements, problem management, process improvement, reporting and customer infrastructure
• Provide exceptional customer support via the phone, and ticketing systems
• Apply creative problem-solving techniques to identify the source of various problems and keep management aware of every step of the way.
• Proactively call out potential pitfalls that the product may experience, using existing or planned methods and suggest architectural alternatives that may better serve the stability and security of the solution.
• Be responsible for solving the platform’s technical issues, which can include OS level, web server, caching, message queuing, database server, applications server, DNS, SMTP or other software issues.
• Continually propose and implement system enhancements (software and hardware updates) that will improve the performance and reliability of the Cloud products.

Person Specification:

• Strong knowledge of Linux Server Operating Systems.
• Strong knowledge of server hardware, networking, backup, and storage solutions
• Strong knowledge of designing, implementing, analyzing, and troubleshooting highly available systems
• Strong understanding of services and protocols commonly used in hosting environments including but not limited to web servers, database servers, mail servers, name servers such as: Linux: Apache, Nginx, NFS, Postfix, Sendmail, FTP, RHCS Linux: MySQL, MariaDB, Percona
• Proficient knowledge of Virtualization Technology VMWare
• Proficient knowledge of Azure Cloud Platform

Requirements:

• Shift: Tuesday - Saturday (08:30-17:30).
• Location: 2 days per week on-site in Cardiff.
• SC Clearance: To be eligible you must have been a UK resident for a minimum of 5 years.
• On-Call: You will join a weekly rota as an escalation point to ensure 24/7 coverage.

About Rackspace Technology

We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.

More on Rackspace Technology

Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.