Senior Manager: Infrastructure Operations Engineering

London, England, United Kingdom

3/31/2025

Senior Manager: Infrastructure Operations Engineering

The Job

We are looking for a Senior Manager to lead the ISD Markets Operations Engineering Function. You will be leading a talented team of engineers and be able to demonstrate superb technical competency, delivering mission critical infrastructure and ensuring the highest levels of availability, performance and security.

Responsibilities

• Lead a team of system engineers delivering providing subject matter expertise and best of breed enhancements to the environment including but not limited to automation, monitoring and alerting;
• Manage, deliver and monitor a number of key improvements to the current systems and infrastructure;
• Architect, Design and Drive enhancements to the environment through to implementation;
• Take ownership of team delivery of key projects;
• Actively reports on project progress, raising risks and managing deliverables often with conflicting priorities and timescales;
• Plans with foresight in order to meet deliverables and goals
• Participate in the design of information and operational support systems;
• Install, configure, test and maintain operating systems, application software and system management tools;
• Provide an advanced level of support to the existing environment when required;
• Maintain the highest levels of system stability and reliability;
• Act as a key escalation point for major incidents;
• Proactively ensure the highest levels of systems and infrastructure availability;
• Identifies and proposes strategic service and system changes, enhancements and developments and liaises with appropriate third party and software vendors, users and IT teams.
• Responsible for ensuring monitoring performance and identifying any issues, identify possible solutions, and work with engineers to provide resolution;
• Maintain security, backup, and redundancy strategies;
• Write and maintain custom scripts to increase system efficiency and lower the human intervention time on any tasks;
• Work with Issues Tracking System to ensure services are provided according to relevant SLA(s);
• Escalate risks and issues and provide frequent status reports and for management;
• Write and maintain appropriate documentation for manual and automated processes;
• Understand existing complex environment and be able to easily identify problem areas and undertake successful implementations to resolve and/or mitigate;
• Assist with out of hours / weekend changes;
• Act as a key escalation point for major incidents
  
  

The Person

• BS/MS degree in Computer Science, Engineering (or a related subject) or have 10 years relevant experience in similar role and environment;
• Proven working experience in installing, configuring and troubleshooting UNIX /Linux based environments;
• Experience with virtualization and containerization (e.g., VMware, RHEV)
• Experience with monitoring systems;
• Experience with automation software (e.g., Puppet, Ansible);
• Scripting skills (e.g., shell scripts, Perl, Ruby, Python);
• Networking knowledge;
• Database Knowledge (Oracle, PLSQL);
• Excellent communication and stakeholder management;
• Be self-driven, responsive and capable to working to tight deadlines;
  
  

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

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