Location
Hybrid: 1-2 days at our Support Centre in Coleshill, Birmingham.
Why The Works?
🏆 10th Best Big Company to Work For 2024 - 'Best Companies'
We don’t just sell products.
We inspire reading, learning, creativity and play.
The Works. It literally means everything. And whatever your story or background, we’re all about unlocking imagination and making creativity accessible to everyone. Whether you’re engaging with customers on the frontline or supporting our colleagues behind the scenes, your impact can be profound and far-reaching.
This is more than toys and books and art supplies. This is about inspiring people to read, learn, create and play. So, with the right passion,
it all starts with you.
Become a Senior Merchandiser
As a Senior Merchandiser, your role is at the heart of shaping the customer experience and driving the success of the business. You’ll ensure that the right products are available in the right quantities, at the right time, and in the right locations to meet customer demand and fuel sales growth. With your strategic vision, you’ll lead the planning and execution of merchandising initiatives that maximise profitability, optimise stock levels, and create an exceptional shopping experience.
Your expertise in analysing market trends, sales performance, and customer insights will empower you to craft innovative merchandising strategies that resonate with the target audience. By working closely with buying, marketing, and logistics teams, you’ll ensure a seamless flow from product development to the sales floor, creating a cohesive and impactful product offering.
You’ll have the opportunity to make a significant impact on the business’s commercial success. Your leadership, analytical mindset, and commercial acumen will inspire the team, drive growth, and help shape product ranges that captivate and delight customers. You’re not just managing products — you’re building experiences that people love whilst helping lead the team to success.
Your Mission
- Manage timely delivery of stock: Take charge of ensuring stock arrives on schedule, maximising availability and keeping all channels flowing seamlessly, so customers never miss out.
- Work within stock budgets: Strategically maintain the right stock levels, especially during peak moments like product launches, Christmas, and promotions, ensuring no opportunity is missed.
- Be accountable for order management: Lead the way in managing orders efficiently, working closely with suppliers to ensure key volume lines are always available, on time, and in full.
- Own and manage department category/range forecasts: Own the forecasts, optimising sales, stock holding, margin, and availability, making sure every decision is driven by data and insight.
- Create, maintain, and trade using the WSSI: Take full ownership of the WSSI, ensuring your weekly strategy at the sub-category level maximises sales and stays within OTB and budget.
- Plan category and range frameworks: Work closely with the Buyer to craft and present product ranges that fit perfectly with budget, space, ranking, and seasonal timelines, setting the foundation for a winning offer.
- Review attribute analysis: Analyse range and promotional performance, turning data into clear, actionable insights that drive product selection and boost sales.
- Analyse weekly trading performance: Spot issues and opportunities, and make clear, impactful decisions to drive profitability and ensure the business stays on track.
- Deliver sales: Achieve and surpass sales targets by executing the agreed strategy with precision, ensuring every product meets customer demand and exceeds expectations.
- Coach and develop your team: Inspire, motivate, and nurture your team, empowering them to unlock their full potential and contribute to a culture of excellence and achievement.
Skills/Behaviours That Will Set You Apart
- Strong numerical skills: Ability to analyse and interpret data, turning insights into actionable recommendations that drive performance.
- Experience working in a fast-paced trading environment: Thrive under pressure and adapt to changing market dynamics to deliver results.
- Proven ability to lead, develop, and coach a team: Empower others to achieve their full potential and foster a high-performance culture.
- Demonstrated commercial and financial awareness: A keen understanding of how decisions impact profitability and business growth.
- Attention to Detail: Accuracy in managing stock levels, orders, and forecasts, ensuring that everything aligns with business needs and customer demand.
- Effective Communication: Clear and confident communication with internal teams (e.g., Buyers, Planners) and external suppliers to ensure smooth processes.
- IT Proficiency: Strong knowledge of Microsoft Excel (or other data analysis tools) and merchandising systems to track performance and make informed decisions.
- Time Management: Ability to prioritise tasks, meet deadlines, and juggle multiple projects in a fast-paced, dynamic environment.
- Strategic Thinking: Capable of developing and executing merchandising strategies that align with business goals, market conditions, and customer needs.
Our PERKS really are ‘The Works’
- 💪 25% Colleague Discount! - Plus, exclusive Double Discount days!
- 😎 MyWorks - Access exclusive online discounts across hundreds of retailers, holidays, utilities deals, tech and more!
- 🚀 Holiday – 33 days including bank holidays.
- 💃 Holiday Purchase - Purchase an additional 5 days
- 🎓 Can-Do Academy - Grow your skills and career with instant access to further training and development in areas that interest you.
- 💸 Wagestream - Claim early access to 50% of your wages as you earn them – for when ‘life’ happens!
- 🏬 Share Scheme - Unleash your inner Monopoly mogul and own a piece of The Works!
- 💛 24/7 support for you and your family - Through our partnership with the Retail Trust who provide an Employee Assistance Programme and so much more!
- 🩺 Healthcare Cash Plan – To support your everyday healthcare costs
- 🥳 And loads more! – Long Service Awards, pension, life assurance, Cycle to Work and optional charity giving.
Our Purpose
To inspire reading. learning, creativity and play - making lives more fulfilled.
Our Values
We are
Crafty | We are
Caring | We are
Can-do
We Listen. We Care
Each year, we run an anonymous colleague engagement survey. This is so important for us to hear your feedback and suggestions. We want to know what’s going great, and what needs a couple of tweaks to help make The Works the best place you’ve ever worked! You’ll have opportunity to help give us that direction.
Promoting Diversity, Inclusion, and Applying Reasonable Adjustments
At The Works, we are proud to have an inclusive culture where everyone truly feels able to be themselves. Our roles are open to all, including under-represented groups such as ethnic minorities, people with disabilities, carers & members of the LGBTQ+ community (including those who identify as lesbian, gay, bi, trans, non-binary, or use another term).
We are open to discussions around working hours and flexible working. And, where possible, we'll try to support this. If you need reasonable adjustments for an interview you might attend with us, let us know in your application and we’ll be happy to help!
We don’t just sell products. We inspire reading, learning, creativity and play.
You sell the paint that turns someone into an artist. You provide the book that unleashes an inner author. You supply the games that help bring families together. You give someone the puzzle book that reconnects them with a late family member’s memory.
You never know who someone will become. So with your passion, and our products, you will help ignite the spark within people, allowing them to unleash their creativity, find new passions, hobbies, or rekindle fond memories.
The unseen possibilities are limitless, and it all starts with you.
#Itallstartswithyou 
