Senior NOC Engineer

The Role: We are currently seeking a Senior Network Engineer to join our team. In this role, you will serve as a 3rd line resource within the NOC, responsible for providing technical direction, troubleshooting, and leadership to enhance the customer experience for both CAE's internal and external clients. This is a remote/hybrid role, requiring ad hoc travel.

This will be achieved by:

Support - The NOC Senior Engineer will play a key role in the Problem Management process whilst also being available as an escalation point for CAE’s Senior NOC team where required for technical and Major Incident escalation.

Managed Service Delivery – Identifying and implementing opportunities for Continual Service Improvement for key services through effective Problem Management and NOC best practice activities. Reviewing documentation and working with other teams to ensure customer satisfaction

Training and Skills enablement -A focal point for development across the NOC, pushing new skills and services into the team while acting as a mentor using personal development, pushing the team to deliver the strategic requirements of the business

As a NOC Senior engineer within CAE, you will work across the main technologies of our core strategic vendors. Travel to customer sites may be required on an ad hoc basis.

What will you be doing?

• To ensure timely review and ownership of complex and/or ongoing critical incidents and problems
• Reviewing and maintenance of Technical Run Books for solutions and/or customers to enable the rest of the technical teams to provide the service consistently, updating and training where applicable.
• To assist in research and peer review of non-core products that may be required to resolve issues with supported solutions, enabling a swifter resolution
• Providing a lead role in the identification of the technical root cause of Major Incidents, Problems, and development identified as necessary following such events, owning them until full resolution
• Leading the NOC for best practice in both Major Incident and Problem Management processes;
• Ability to communicate at all levels inside and outside the business in both written and verbal form;
• Identifying, developing, and implementing opportunities for continual service improvement;
• Review of documentation (KBAs / Training / Autotask Integrations) to define best practice and standardisation, updating documentation where appropriate as part of service delivery

The above list is not exclusive or exhaustive, and the post holder will be required to undertake such tasks as may reasonably be expected within the scope of the post.

Required Technical Experience

• Cisco Routers and Switching configuration and troubleshooting – Minimum CCNP Certification or suitable industry experience
• Cisco Security configuration and troubleshooting – Minimum CCNP Security (or on trackable path) or suitable industry experience
• ITIL/Change management or similar process experience

Desired Experience

• Configuration and troubleshooting experience of other Cisco-related Security products, specifically ASA, ISE, Firepower, and Umbrella
• Configuration and troubleshooting of Cisco Data Centre products – Nexus, UCS & FI
• Fortinet Security configuration and troubleshooting – Desired minimum FCP Certification or suitable industry experience

QUALIFICATIONS/TRAINING/EXPERIENCE IN:

REQUIRED

CCNP Routing and Switching

CCNP Security

DESIRED

Other CCNP (or higher) discipline/specialisation

ABOUT YOU:

CAE employs people of all backgrounds, ethnicities, abilities, and skill sets. We are proud of our diversity, and by embracing it, we have built a workforce worthy and capable of long-term success. Our core values are loving your job, working together, and doing it differently, qualities we see in all our people.

ABOUT US: www.thisiscae.com

We are looking for skilled and unique individuals who want to join the CAE family and who can buy into and live our values, always. We want people with a voice who can help us become the IT provider of choice across the UK.

Points to note on application:

This is a hybrid/remote role, which may require some ad hoc travel.

Candidates applying to this role need to live and work in the UK at the time of application and not require sponsorship.

We aim to provide a fair and consistent job application process and not to discriminate on the grounds of gender, marital status, sexual orientation, race, ethnic origin, or disability.

What's next?

If successful, one of our dedicated recruitment team members will be in touch with you for a screening call. Please note, we will always endeavour to acknowledge every application we receive; however, due to the high volume of applications, we are unable to reply to every individual with specific feedback.