Senior Officer, Pensions

United Kingdom

11/19/2024

Company Description

IQ-EQ is part of a leading Investor Services group which combines global expertise with an unwavering focus on client service delivery. We support fund managers, global companies, family offices and private clients operating worldwide.

Responsibilities

Job Description

• Perform a wide variety of pension administration tasks accurately and in a timely manner to support the Company’s diversified client base of stand-alone and multi-member schemes.
• Provide a high level of quality internal and external client service and the accurate and timely provision of pension administration services.
• Actively support the Senior Management Team with the day-to-day administration of standalone and multi-member pension schemes in accordance with the Company’s policies and procedures.
• Plan, prioritise and organise tasks and activities efficiently, ensuring effective time management.
• Effectively manage time input and work in progress on own portfolio.
• Assist Senior Management Team where required.
  
  

Tasks

• Proactively contribute to the team objectives of achieving both individual and team debtor targets daily with high performance against key performance indicators achieving objectives.
• Attend and record meetings with clients.
• Calculation of benefits.
• Preparation of relevant minutes.
• Preparation of payment packs regarding the payment of benefits and expenses.
• Bank account and cash reconciliations.
• Processing transfers in from existing schemes, contributions and investments.
• Develop and maintain effective working relationships with the Team Members and across all Teams locally to ensure a collaborative approach.
• Work proactively and collaboratively with Team Members on all client administration tasks.
• Provide technical support to other members of the team.
• Continue and maintain relevant technical knowledge, ensuring CPD requirements are met.
• Take ownership for maintaining Continual Professional Development as required for the role and/or for existing professional qualifications or regulatory requirements.
• Deliver the highest level of client service in line with our Group behaviours with the objective of exceeding client expectations.
• Ensure effective and efficient client correspondence and ensure turnaround times are as short as possible.
• Assist and work collaboratively with the other Officers and Management Team on day-to-day administrative tasks and matters.
• Assist with project work as the business requires.
• Maintain proper and orderly client records.
• Actively develop working relationships with clients and intermediaries to maximise client retention and identify opportunities for growth.
• Be aware of risk factors and refer upwards, exercising judgement as to when manager help is needed
• Pro-actively comment on processes with respect to improvements and efficiencies.
• Ensure that the Company’s policies and procedures are being followed and complied with and, in case of non-compliance, inform the relevant member of the Senior Management Team or the Risk and Compliance Team in a timely manner.
• Provide timely responses to compliance queries and highlight any risk issues that arise.
• Be aware of and report suspicious transactions/complaints and guide other team members where required.
• Awareness of legal responsibilities to report suspicious transactions/complaints.
  
  

Qualifications

• CGI or STEP Diploma qualified or other relevant professional qualification and or evidence of Continued Professional Development.
• Knowledge of the Finance Industry in Guernsey.
• An understanding of the principles of the provision of pension services.
• Working knowledge of the Guernsey Pensions industry is preferable.
• Knowledge of relevant regulations in relation to the provision of pension services.
• Good understanding of industry best practice in relation to the provision of pension services.
• Ideally a minimum of 2 years’ experience in the administration of Trusts and or Pensions.
• Ability to be flexible and work effectively as part of a Team.
• Ability to prioritise and multi-task.
• Able work under pressure and within tight deadlines to meet the Team’s, Service lines and clients’ expectations.
• Good analytical and numerical skills.
• Good administration skills.
• Good written and oral communication skills.
• Good organisational skills.
• Working knowledge of Microsoft packages including Excel, Outlook and Word.
• Good attention to detail.
• Ability to demonstrate effective verbal and written communication skills.
• Good understanding of the duties and responsibilities of a Fiduciary.
  
  

Additional Information

At IQ EQ Group we want you to reach your full potential. We offer an inclusive and diverse environment to support your career aspirations. With a strong emphasis on continuous learning and a holistic approach to your professional and personal development. We also offer opportunities across our service lines and our international network of offices.